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  • #1418189

    Hi Support,

    We recently purchased a new license from Envato. However, we currently have the Enfold Child theme installed, which was originally obtained through our designer/developer’s Biz account.

    To ensure we have our own valid license, we acquired a separate Enfold Child theme license. I have already updated the Envato private token through the theme update. Now, I’m uncertain about the next steps to ensure that our theme is properly licensed under our own account.

    The reason for obtaining our own Enfold Child theme license is that we’ve encountered several issues while migrating from ConvertKit to a new CRM, particularly regarding form embedding. I have created a Loom video to demonstrate the issue in hopes that you can assist us in resolving it, as the technical team from the new CRM has been unable to do so.

    You can view the Loom videos here:

    Thank you for your assistance!

    #1418519

    Hey ritahyland,
    Thank you for your patience and sorry for the late reply. Thanks for the videos, could you provide the full code for the two popup forms from the new form builder?
    Please try to create a test page with two code blocks and place the full code in them, I would like to see them working as they should from the original code that you copy from the new site, so I can examine it, then I will try to create two new buttons on the test page that look like your homepage & podcast page.
    This will let me test without interfering with your live pages.

    Best regards,
    Mike

    #1418541

    Hi Mike,

    Thank you for your response!

    I have created a test page and copied the original embed code from the new form builder as instructed.

    Here’s the backend preview: https://www.ritahyland.com/wp-admin/post.php?post=11567&action=edit&classic-editor
    And here’s the privately published URL: https://www.ritahyland.com/test-page-only/

    As you’ll see, when the ‘LET’S GET STARTED’ button is clicked, it navigates to a new page instead of floating on the current page or triggering as a modal.

    The “SIGN UP FOR THE PODCAST POPUP” overlay appears on the page, but the content/button remains visible.

    Regarding the codes, please see below:

    HOMEPAGE (Form Embed Code) –
    <iframe
    src=”https://link.mightyrealmedia.com/widget/form/gV1yYcpxZ4HF072oSS8b&#8221;
    style=”display:none;width:100%;height:100%;border:none;border-radius:0px”
    id=”popup-gV1yYcpxZ4HF072oSS8b”
    data-layout=”{‘id’:’POPUP’}”
    data-trigger-type=”showOnScrolling”
    data-trigger-value=”20″
    data-activation-type=”alwaysActivated”
    data-activation-value=””
    data-deactivation-type=”neverDeactivate”
    data-deactivation-value=””
    data-form-name=”OPT-IN: RH WEBSITE HOMEPAGE [CURRENT]”
    data-height=”242″
    data-layout-iframe-id=”popup-gV1yYcpxZ4HF072oSS8b”
    data-form-id=”gV1yYcpxZ4HF072oSS8b”
    title=”OPT-IN: RH WEBSITE HOMEPAGE [CURRENT]”
    >
    </iframe>
    <script src=”https://link.mightyrealmedia.com/js/form_embed.js”></script&gt;

    PODCAST (Form Embed Code) –
    <iframe
    src=”https://link.mightyrealmedia.com/widget/form/SKLq9d3FYMp3PKRXYTbs&#8221;
    style=”display:none;width:100%;height:100%;border:none;border-radius:0px”
    id=”popup-SKLq9d3FYMp3PKRXYTbs”
    data-layout=”{‘id’:’POPUP’}”
    data-trigger-type=”showAfter”
    data-trigger-value=”5″
    data-activation-type=”alwaysActivated”
    data-activation-value=””
    data-deactivation-type=”neverDeactivate”
    data-deactivation-value=””
    data-form-name=”OPT-IN: RH WEBSITE PODCAST PAGE [CURRENT]”
    data-height=”521″
    data-layout-iframe-id=”popup-SKLq9d3FYMp3PKRXYTbs”
    data-form-id=”SKLq9d3FYMp3PKRXYTbs”
    title=”OPT-IN: RH WEBSITE PODCAST PAGE [CURRENT]”
    >
    </iframe>
    <script src=”https://link.mightyrealmedia.com/js/form_embed.js”></script&gt;

    We’re looking forward to your assistance since this project holds significant importance for us. We have an extensive list of forms to migrate from the New CRM, and we are at a point where we must either find a solution or make a decision regarding the migration.

    Thank you very much!

    Gee

    #1418552

    Hi,
    Thank you for the code snipptes, I see that you have added the Form Embed Code which is the iframe in the second code block and in the first code block you have the old button as the trigger.
    I believe that your new popup code uses a different trigger to call the popup.
    As I review your video I only see you use the “copy embed code” button, please also include the code from the “copy form link” button:
    Enfold_Support_3196.jpeg
    Please add this to the trigger code block, that is the first one with the button so we can see the popup working correctly, then I can examine how the trigger works and work out a why for it to be like the button you want it to be.

    Best regards,
    Mike

    #1418658

    Hi Mike,

    Here are the exact codes that are currently on both code blocks of the Test page:

    HOMEPAGE –

    <script async data-uid="gV1yYcpxZ4HF072oSS8b" src="https://link.mightyrealmedia.com/js/form_embed.js"></script>
    <center><a data-sv-toggle="gV1yYcpxZ4HF072oSS8b" href="https://link.mightyrealmedia.com/widget/form/gV1yYcpxZ4HF072oSS8b" class="button" style="background-color:#F2CFC2"><span style="color: #000000 !important;">LET'S GET STARTED</span></a></center>

    When I include both the above code and the form embed code, it doesn’t work. However, if I only use the above code, including the form link within it, it works, but not in pop-up mode.

    PODCAST –

    <iframe 
              src="https://link.mightyrealmedia.com/widget/form/SKLq9d3FYMp3PKRXYTbs" 
              style="display:none;width:100%;height:100%;border:none;border-radius:0px"
              id="popup-SKLq9d3FYMp3PKRXYTbs" 
            data-layout="{'id':'POPUP'}"
            data-trigger-type="showAfter"
            data-trigger-value="5"
            data-activation-type="alwaysActivated"
            data-activation-value=""
            data-deactivation-type="neverDeactivate"
            data-deactivation-value=""
            data-form-name="OPT-IN: RH WEBSITE PODCAST PAGE [CURRENT]"
            data-height="521"
            data-layout-iframe-id="popup-SKLq9d3FYMp3PKRXYTbs"
            data-form-id="SKLq9d3FYMp3PKRXYTbs"
            title="OPT-IN: RH WEBSITE PODCAST PAGE [CURRENT]"
          >
            </iframe>
            <script src="https://link.mightyrealmedia.com/widget/form/SKLq9d3FYMp3PKRXYTbs"></script>
    <div class="podcastsignup" style="text-align: center;"><a href="https://link.mightyrealmedia.com/widget/form/SKLq9d3FYMp3PKRXYTbs" data-formkit-toggle="SKLq9d3FYMp3PKRXYTbs">[av_font_icon icon='ue805' font='entypo-fontello' style='' caption='' link='' linktarget='' color='#ffffff' size='30px' position='left' custom_class='' av_uid='av-2x9i3q'][/av_font_icon]<span style="color: #000000 !important; padding-left: -30px;"> Sign up for Future Episodes</span></a>

    This code combines elements from the current Podcast page and the form Embed code from the new CRM. The popup works, but it doesn’t overlap properly on the page; the footer button is still visible instead of being grayed out.

    You can compare the correct functionality on the live page itself:
    Homepage – https://www.ritahyland.com/
    Podcast page – https://www.ritahyland.com/podcast/

    And that’s what we’re trying to achieve as we migrate the forms from ConvertKit to the new CRM.

    I hope this clarifies the situation. Please let me know if there’s anything else I should do on my end to resolve this.

    We truly appreciate your patience and assistance!

    Best Regards,
    Gee

    #1418671

    Hi,
    Thank you for the feedback, so as I understand if you use only the embed code and the link code for the popup from the new CRM it doesn’t work.
    So out of the box the new CRM doesn’t work, even though the form in the video shows it is for a popup?
    At the beginning you said “the technical team from the new CRM has been unable to do so”, they couldn’t get their own code to work as a popup?
    On your test page I have hacked both buttons so they work as popups, please check.

    Best regards,
    Mike

    #1418768

    Hi Mike,

    Thank you for your message and for taking the time to test the new CRM’s embed code and link code for the popup.

    Yes, it appears that there might be some issues with the new CRM’s default settings for popups, as you mentioned. It’s indeed surprising that their technical team couldn’t get their own code to work as intended. Your effort to hack the buttons to make them work as popups on the test page is appreciated.

    However, can you possibly make the Podcast page’s form automatically pop up after accessing the page in 5 seconds? That’s how it originally functions.

    Thanks again for your input and assistance in troubleshooting this issue.

    Best regards,
    Gee

    #1418822

    Hi,
    To have a popup display automatically after 5 seconds I recommend using a popup plugin like WP Popups I tested this on my test site linked below. I used a blank popup template:
    Enfold_Support_3254.jpeg
    then added your link as a iframe:
    Enfold_Support_3256.jpeg

    <iframe width="100%" height="650px" src="https://link.mightyrealmedia.com/widget/form/SKLq9d3FYMp3PKRXYTbs" scrolling="auto" frameborder="0" allowtransparency="true"></iframe>

    then I set the page I wanted it to show on, my test page below, you can choose every page if you like:
    Enfold_Support_3258.jpeg
    then I set the delay to 3 seconds
    Enfold_Support_3260.jpeg
    there are many other setting you can make but for this example this worked, this was the result after 3 seconds:
    Enfold_Support_3262.jpeg
    please give this a try.

    Best regards,
    Mike

    #1418890

    Super! Thank you so much, Mike!

    #1418977

    Hi,

    Glad to know that @Mike was able to meet your request. If you have any more questions about the theme, please don’t hesitate to start a new thread.

    Have a nice day.

    Best regards,
    Ismael

Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Install Enfold Child Theme License / Form Embedding Issue’ is closed to new replies.