Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 2, 2023 at 12:41 pm #1417867
    darneson

    Hi dear support Team,

    I hope you are all well you previously solved my issue of this topic: https://kriesi.at/support/topic/gallery-with-tabbed-content-slider/

    I had the solution working but I for some reason now have a small issue with the size of of the Gallery element on load.
    It displays white before each row of images. As soon as I resize the window, it adjusts the size correctly. I believe this is coming from the calculation of the height of the container around the gallery.

    Please let me know how I can resolve that, many thanks for your help

    Knd regards,
    Darneson

    September 2, 2023 at 10:00 pm #1417918
    Mike

    Hey darneson,
    Thanks for the link to your site, I see that you are using the smush plugin, please disable the lazyload option in the smush plugin and then clear any cache plugin and your browser cache.

    Best regards,
    Mike

    September 14, 2023 at 6:13 am #1419124
    darneson
    This reply has been marked as private.
    September 14, 2023 at 7:49 am #1419128
    Ismael

    Hi,

    Thank you for the update.

    We can’t see the small white gap under the portfolio grid. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    September 15, 2023 at 7:44 am #1419241
    darneson
    This reply has been marked as private.
    September 16, 2023 at 4:59 pm #1419335
    Mike

    Hi,
    Thank you for your patience, I’m not able to reproduce this on my install so I believe this could br caused by a plugin such as smush, please try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    If this doesn’t correct please include admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    September 18, 2023 at 1:52 pm #1419469
    darneson
    This reply has been marked as private.
    September 19, 2023 at 5:02 am #1419523
    Ismael

    Hi,

    Thank you for the info.

    We just noticed that the theme is quite outdated. Please upgrade the theme from 5.4.1 to the most recent version, 5.6.6. You may need to download the latest version from your Themeforest account and do the update manually via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    September 23, 2023 at 5:29 am #1420092
    darneson
    This reply has been marked as private.
    September 23, 2023 at 1:40 pm #1420110
    Mike

    Hi,
    I found that this is due to the title length of some of your elements, earlier it looks like we offered a customization to move the portfolio title, but now for smaller screens some of the titles are three lines and others are one line, so when the grid is created they will all have the height of the larest item giving the smaller items some white space. I have adjusted the css a little but it you could change the length of the items to similar it would be better.
    Enfold_Support_3399.jpeg

    Best regards,
    Mike

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