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Hi,
I had a guy do up my web a number of years ago. He used Enfold. There is a code in the site etc. But the code doesnot allow me to upgrade enfold etc. (He must have bought the lic. vs me) Anyway , he is long gone and I have a serious issue.. My web is up to 100GB and all this stuff is in the dynamic avia file area. ( I have tried to read the forums etc. but cant deal with it. I am uncertain to delete the directory or not… – because my site is out of memory , I cant make edits and pictures are disappearing.
I am happy to buy a new enfold lic. I am not a web developer , but have managed to work my way around wp over the years
current ver. word press is 6.0.5
Current Enfold is ver 3.8
Hey Rob Gordon,
Sorry you are having this trouble, but Enfold v3.8 will not work correctly with WordPress v6+, this is why you are having issues.
You will need to update the theme manually by downloading the latest version from Theme Forest, as you don’t have a Theme Forest account you will need to purchase a new license and create an account in the process.
I would not delete the dynamic avia file area as some of those files are needed, after you update the theme should automatically delete the un-needed files, or we can help.
After you have purchased your license please register your Purchase Code here.
Then log into the support forum and open a new thread.
Please include an admin login in the Private Content area so we can be of more assistance of your new thread that explains the issue again so our team can assist.
I recommend making a full backup using your webhost backup tools and not a backup plugin, these typically don’t work as well as the server backup. Ensure to backup the files and database.
I also recommend saving a copy of the theme settings at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
Mike
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