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Posts
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Hello to the team,
I just wanted to update my Enfold Theme to 5.6.2. I work with a child theme. If I do the update via FTP the Footer-Widgets and the Footer disappears.
I tried already to copy the footer.php from the parent to the child theme – this brings no solution.
At the moment the Child theme has no footer.php.Looking forward to your assistance.
Thank you
JuttaHey Jutta,
Are you overriding header.php in your child theme? If so, then please try to replace that.
Best regards,
RikardHey Rikard,
I did not override header.php in my child theme. With which file should I override it?
Another question:
Why can’t I see the Theme-File-Editor unter the DESIGN in backend. In other Websites, where I use your theme, I can check and change the php-Datas via backend.Thanks, best regards
JuttaHi,
Thank you for the update.
We may need to login to the site in order to inspect the issue properly. Please make sure to update the theme to version 5.6.6.
To enable the theme file editor, make sure that the DISALLOW_FILE_EDIT is set to false or make sure that it does not exist in the the wp-config.php file. You can also set its value to false.
define( 'DISALLOW_FILE_EDIT', false );Best regards,
IsmaelHi Ismael,
thank you for the tipps. The DISALLOW_FILE_EDIT does not exist in the wp-config.php file. I’d need a installation guidance to put the code “define( ‘DISALLOW_FILE_EDIT’, false );” into the wp-config.php file.
At the moment there runs Enfold version 4.8.2 because if I changed to 5.6.6 the footer disappears, which is not acceptable for my client, as you may understand.What kind of login do you need to inspect the problem?
Admin-rights for the backend or login to FTP?Best regards
JuttaHi,
The theme does not turn of file editing in WordPress, it’s likely done by your hosting provider. Please try reaching out to them.
The footer is working as expected in the version you are updating to, are you sure that you are not overriding footer.php and/or header.php in your child? Please note that there are two files you need to check for.
What kind of login do you need to inspect the problem?
Admin-rights for the backend or login to FTP?Both please.
Best regards,
RikardHi,
Thank you for the info.
The account above lacks admin rights, so our ability to check the settings is limited. Is there a site backup or a restore point available? Please create a backup, then activate the latest theme version or remove the older version so we can investigate the issues properly. Another option is to clone the site to a subdomain, update the theme to the latest version, resolve any issues there, and then proceed with updating the live site.
Best regards,
IsmaelHi Ismael,
thank you for your reply. I activated the latest theme enfold 5.6.6 – the oder versions are deleted.
You have almost admin rights – so I hope you can fix the problem.As you may see, the footer doesn’t show up now.
There is an actual backup – nevertheless I hope, I don’t need to use that ;-)Than you, best regards
JuttaHi,
Thank you for following up.
We cannot edit the pages or access the Pages panel. Would you mind giving us full admin rights to the site so that we can thoroughly check the issue?
Best regards,
IsmaelHi,
Thanks for that. As you can see in the screenshot in private, header.php in your child theme as not been updated. Please try replacing that file with header.php from the parent theme. You can backup the old file by simply renaming it to something else.
Best regards,
RikardHi Rikard,
I updated the header file in the child theme and now it works. Perfect, thank you very much.
Best regards, have a nice weekend
JuttaHi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
Rikard
- The topic ‘Update Enfold from to 5.6.2 – working with child theme >the footer disappears’ is closed to new replies.