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  • August 26, 2023 at 9:54 pm #1417206
    RLHealing

    Hey there,

    I’ve just updated my theme and still cannot seem to update the address info in the footer2 widget.
    My token is working and all seems fine.
    Any ideas?

    Thanks
    Angela

    August 27, 2023 at 10:36 am #1417237
    Rikard

    Hey Angela,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 27, 2023 at 4:52 pm #1417260
    RLHealing

    Ok what email address would I set up for it?

    August 27, 2023 at 9:09 pm #1417270
    Mike

    Hi,
    You can use (Email address hidden if logged out) – we do not receive any messages at this address and then post the admin login and password in the Private Content area below, or

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) – we do not receive any messages at this address) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin.

    If you have any further questions or concerns, please let us know.

    Best regards,
    Mike

    August 27, 2023 at 9:32 pm #1417272
    RLHealing

    ok here’s your info:

    August 27, 2023 at 9:36 pm #1417273
    Mike

    Hi,
    Thanks, please also include a link to the site.

    Best regards,
    Mike

    August 27, 2023 at 11:14 pm #1417283
    RLHealing

    Oops sorry

    August 27, 2023 at 11:24 pm #1417286
    RLHealing

    The correct address is below and can be seen on the back end in the footer. When clearing all the caches, the page still shows the old address. I have also stopped the cache plugins

    August 27, 2023 at 11:27 pm #1417287
    Mike

    Hi,
    I cleared your cache a couple of times and the frontend now looks the same as the backend, please clear your browser cache and check.

    Best regards,
    Mike

    August 27, 2023 at 11:55 pm #1417288
    RLHealing

    I forgot to mention that within 30 minutes, it goes back to old address. I have cleared all my caches and old address is still showing

    August 28, 2023 at 10:42 am #1417314
    Mike

    Hi,
    It sounds like you are using a server cache or a CDN on your server, you will need to find this a either clear it or deactivate it, I see that you have a plugin The Bluehost Plugin that says it “integrates a WordPress site with the Bluehost control panel, including performance” so your host is probably caching see if you can clear this on your Bluehost control panel or try disabling the plugin.
    I cleared your cache again and now your new address is showing so this is a cace and not the theme.

    Best regards,
    Mike

    August 28, 2023 at 3:05 pm #1417331
    RLHealing

    Thank you. Much appreciated!

    August 28, 2023 at 4:13 pm #1417338
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    August 28, 2023 at 5:21 pm #1417347
    RLHealing

    Thanks so much. You can close it.

    August 29, 2023 at 8:35 am #1417373
    Rikard

    Hi,

    Thanks for letting us know, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Can no longer update info in footer2 widget’ is closed to new replies.