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  • August 19, 2023 at 1:20 am #1416603
    J_Sako

    I have used Enfold on the same site for many years, and it’s been fantastic. I generally update the site once or twice a month. The last time I updated it, it broke the site. About 30% of the content will load. Some of the copy and most of the images don’t load, even though it does load empty space for them.

    I have tried many things, and this is not my first post. I have renewed my support, and I hope you can help me get through this. As instructed, I updated the theme via the Envato plugin and tried reloading it through FTP. Both instances and everything else I do, end up the same. I am truly at my end here.

    In this new staged site, I only made one change. I tried to change the © to 2023. It was enough to break the site. Currently the site is running 4.7.3 Enfold, but as mentioned above, updating it didn’t resolve the issue for me, I had to delete everything and restore.

    I truly appreciate anything you can do to help me.

    August 19, 2023 at 9:28 am #1416617
    Rikard

    Hey J_Sako,

    Thanks for the login details. The SG Optimiser plugin causes problems when file compression is turned on in the theme options under Enfold->Performance. I turned that off, and it brought your content and images back. Please check on your end as well. Could you try updating again please? You will likely not have any problems now.

    Best regards,
    Rikard

    August 19, 2023 at 9:56 pm #1416655
    J_Sako

    Odd, as I had disabled the plugin and not seen any improvements. It was one of the first things I tried, kind of WordPress 101. Anyhow, you were correct, though for some odd reason I had to disable and re-enable the optimizer again once I made an update to the site. That said it’s back to rock solid, and after 6’ish years using Enfold, I still believe it to be one of the absolute best themes available… and the support is second to none.

    Thank you Rikard for helping me resolve the issue and in such short order as well.

    August 19, 2023 at 10:58 pm #1416658
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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