On Mobile, the Full Screen Image is showing blank

Hey bemodesign,

Thank you for the inquiry.

The slider is displaying correctly on our end. Which mobile device and browser are you currently using? Please provide a screenshot of the issue using platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Thank you for the update.

We cannot access the screenshot above. Would you mind using the image platforms that we mentioned above? Please use Savvyify, Imgur or Dropbox for the screenshot.

For the meantime, please toggle or temporarily disable the Enfold > Performance > File Compression settings to regenerate the scripts and stylesheets.

Best regards,
Ismael

Hi,
Thanks for the screenshot and the link to your site, from experience this looks like a lazy load issue with a caching plugin, so I put your 10Web Booster plugin into test mode and now the slider image loads on mobile. I couldn’t examine the plugin settings because it requires another login and when I went to disable the plugin it offered the “test” mode as an option. So check your plugin settings and try to disable the lazy load on the homepage or for mobile or whatever other option it gives you.

Best regards,
Mike