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  • August 11, 2023 at 8:42 am #1416027
    Kreativprotz

    Hello, i use the Plugin BookingPress for my customers to book services with my customer.
    But in the WordPress Backend the site of BookingPress is not loading and furthermore the confirmation mails are not send to me but to the person who books a service.

    this is the answer of the BookingPress Support.
    Can you fix it?

    „Hello,

    Regarding BookingPress not loading in the backend for that, I’ve checked and noticed that the ‘Enfold’ theme block our plugin code and that’s why it’s happening. I’ve provided you with the theme file name that block the BookingPress plugin request.

    Theme File path:
    wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/lottie_animation/lottie_animation_admin.js

    Also, I’m sharing you the screenshot of the code snippet which blocks the further code execution from the BookingPress.

    I recommend you please contact your theme developer and ask them to check further and also ask them not to load their js/css on every page of the admin panel as it’s causing the conflict. You need to ask them to load their JS/CSS only on those pages where it’s required.“

    August 12, 2023 at 8:59 pm #1416125
    Mike

    Hey Kreativprotz,
    Try going to Enfold Theme Options ▸ Performance ▸ Disable Template Builder Elements and see if you had Always load all elements enabled or Load only used elements (recommended)
    If you had Always load all elements enabled then switch to Load only used elements (recommended)
    and clear your site cache, and caching plugins, and your browser cache and check again.
    Otherwise choose Manually manage loaded elements and the Available Template Builder Elements list will show, then look for Lottie Animation and click to disable and see if that helps.
    Enfold_Support_2891.jpeg

    Best regards,
    Mike

    August 14, 2023 at 12:41 pm #1416247
    Kreativprotz

    Thank you for your answer. unfortunately it does not solve my problem.. any other ideas?

    August 14, 2023 at 2:45 pm #1416254
    Yigit

    Hey,

    Please replicate the issue on a staging site and send us a link to your site, admin login credentials and FTP logins so we can look into it.

    Best regards,
    Yigit

    August 15, 2023 at 2:47 pm #1416346
    Kreativprotz
    This reply has been marked as private.
    August 16, 2023 at 12:52 am #1416368
    Yigit

    Hi,

    Thanks for the information.

    I deleted the enfold/config-templatebuilder/avia-shortcodes/lottie_animation folder and that helped.

    For now, please use this workaround on your live site and keep the logins you shared in this thread active so we can investigate further.

    Best regards,
    Yigit

    August 31, 2023 at 1:42 pm #1417692
    tsvweinsberg

    Hi, i have the same Problem can you help me ?

    This i have do

    Try going to Enfold Theme Options ▸ Performance ▸ Disable Template Builder Elements and see if you had Always load all elements enabled or Load only used elements (recommended)
    If you had Always load all elements enabled then switch to Load only used elements (recommended)
    and clear your site cache, and caching plugins, and your browser cache and check again.
    Otherwise choose Manually manage loaded elements and the Available Template Builder Elements list will show, then look for Lottie Animation and click to disable and see if that helps.

    September 1, 2023 at 4:45 pm #1417842
    Yigit

    Hi @tsvweinsberg,

    I installed the Code Snippets ( https://wordpress.org/plugins/code-snippets/ ) plugin and added the following code as a new snippet and that helped:

    
add_theme_support( 'avia_exclude_lottie-animations' );

    Please review your website.

    Best regards,
    Yigit

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