Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 10, 2023 at 8:43 pm #1416011
    pdmmidd

    I have used a button row, but when viewed on an iOS devises (both Safari and Chrome browsers) the label text is not visible. I have reviewed the CSS and I cannot see why the text is not displaying. Text is displaying on all other devices and on desktop. Tested on iOS 12, 13 & 14

    Home

    Scroll to the very bottom — you will see empty grey boxes on iOS

    August 11, 2023 at 9:03 am #1416030
    Ismael

    Hey Phil,

    Thank you for the inquiry.

    The labels of the buttons are visible on our end as shown in the screenshot below (see private field). Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. For the meantime, please try to toggle or temporarily disable the Enfold > Performance > File Compression settings, purge the cache and see if it helps.

    Best regards,
    Ismael

    August 11, 2023 at 12:50 pm #1416067
    pdmmidd

    Thank you. Can I ask what device you are using? Below is a link to a screenshot taken on my iPhone 12 Pro. I also get the same results when testing on Browserstack for iOS 12, 13, and 14

    https://www.dropbox.com/scl/fi/gxtk7z4nnskpatru4x6gz/IMG_8972.PNG?rlkey=clxz8vzkos8697lvzp1iebi0g&dl=0

    August 13, 2023 at 1:59 pm #1416178
    Mike

    Hi,
    Thanks for your patience, I don’t have a iPhone but in my test on a Mac in Safari, Chrome, Firefox in Responsive Design Mode the test labels are showing, please see the screenshot in the Private Content area.
    I can’t imagine why it would work in Mac Safari in Responsive Design Mode and not in a iPhone Safari.
    Does your site have a server cache that you can clear? On your iPhone did you try also clearing the history, often that is needed to fully purge the cache, see these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    August 13, 2023 at 5:14 pm #1416187
    pdmmidd

    Hi Mike, Thank you for your taking a look for me. The text labels that are not displaying are at the very bottom of the page (not the nav menu) — scroll all the way down. I have also tested on multiple devices using BrowserStack and this is only a problem on iOS (Safarai and Chrome). Displays fine on Mac/Safari. I am stumped!

    August 13, 2023 at 5:22 pm #1416189
    pdmmidd

    I should add I have cleared all caches and browser history on the server, my desktop, and my iPhone

    August 13, 2023 at 6:24 pm #1416191
    Mike

    Hi,
    Sorry, my mistake, I was looking at the menu, anyways I do see that the text in the grid column is not showing on my desktop Mac in Safari, I see an error Error: problem parsing d= on Windows while the text shows there is a error Error: attribute d: Expected number, “…9 9.5-203.5-82.5-97.”.
    Please include an admin login in the Private Content area so we can investigate. Also please Enable the Avia Layout Builder Debugger by adding this snippet to the WordPress ▸ Appearance ▸ Theme File Editor ▸ Enfold child theme ▸ functions.php

    //set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
  return "debug";
}

    Best regards,
    Mike

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