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  • July 25, 2023 at 11:43 pm #1414437
    Kerstin Couch
    Guest

    How to get help with support for my theme? My purchase should come with 5 months of support.
    I am getting an error and need help.

    When I go to Enfold > Theme Update > I a getting

    Following errors occurred:

    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated

    July 26, 2023 at 2:25 am #1414458
    Nikko

    Hi Kerstin Couch,

    Please refer to our documentation: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a new Personal Token.
    Please make sure to check all required permissions:

    Best regards,
    Nikko

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