Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 23, 2023 at 4:33 am #1414097
    dbtpath

    On pages the layout sidebar is no longer showing even though it shows on posts. In addition, there is custom field section under the editor which is not showing on posts.

    July 23, 2023 at 1:36 pm #1414121
    Rikard

    Hey dbtpath,

    The login details you posted are not working, please check and verify.

    Best regards,
    Rikard

    July 23, 2023 at 4:04 pm #1414137
    dbtpath

    Please see updated info.

    July 23, 2023 at 6:26 pm #1414150
    Mike

    Hi,
    Thanks for the login, the sidebar has been disabled for pages in the theme settings at Enfold Theme Options ▸ Sidebar Settings ▸ Sidebar On Pages try enabling if you want pages to show the sidebar globaly, or you can choose to show the sidebar on pages individually in the page Layout options.
    Enfold_Support_2630.jpeg
    I don’t see any custom fields below the editor on your posts, please explain further or perhaps a screenshot would help.

    Best regards,
    Mike

    July 23, 2023 at 6:32 pm #1414151
    dbtpath

    Thank you. The issue with the custom field showing is on pages, not posts.

    July 23, 2023 at 6:39 pm #1414153
    Mike

    Hi,
    Ok, I checked a couple of pages but didn’t see any custom fields, perhaps you explain in more detail.

    Best regards,
    Mike

    July 23, 2023 at 6:56 pm #1414155
    dbtpath

    Hi Mike — here is a screenshot.

    Also, I enabled the sidebar on pages but it still doesn’t seem to be showing.

    • This reply was modified 1 year, 2 months ago by dbtpath.
    July 23, 2023 at 7:15 pm #1414157
    Mike

    Hi,
    Thanks for the screenshot, I didn’t realize that you were refuring to the Advanced Layout Builder elements, I was looking for something else, nonetheless the special heading with the text “welcome new students” is not showing on the frontend because it has been hidden in the options Advanced ▸ Element Visibility
    Enfold_Support_2632.jpeg
    try unchecking these boxes to show the element.
    The sidebar is not showing because of the setting in the Layout:
    Enfold_Support_2634.jpeg
    Try changing this setting.

    Best regards,
    Mike

    July 23, 2023 at 7:34 pm #1414158
    dbtpath

    Thank you. I’m aware that the welcome isn’t showing — it isn’t supposed to be.

    What I am concerned about continues to be:

    1.The custom fields that are showing up underneath the editor. Why are those there? How do we get rid of them? I provided a detailed screenshot in my previous response
    2. Why isn’t the sidebar layout options showing even though they are enabled in the theme? How do I navigate to that setting?

    I cannot find the settings you have in your screenshot with the red arrow. Those are not visible on the backend of Pages.

    July 23, 2023 at 7:57 pm #1414161
    Mike

    Hi,
    The Layout option is in the sidebar of the backend, Please see the screenshot in the Private Content area.
    The screenshot that you provided shows the page elements, the top slider and the sub-menu under it, and the special heading with the text “welcome new students” that you know is hidden:
    Enfold_Support_2638.jpeg
    so if you are sure you want to remove these from your page:
    Enfold_Support_2640.jpeg
    you can click the red “X” to delete
    Enfold_Support_2642.jpeg

    Best regards,
    Mike

    July 23, 2023 at 8:03 pm #1414165
    dbtpath

    You have to scroll down on that screenshot that I sent you!! You are looking at the editor area. The custom fields are showing BELOW that.
    I outlined the area in a red square for you in the original screenshot.

    Also, I am logged in as the admin, and my other admin has logged in as well. Neither of us can see the layout editor options on the right that you can see on that page.

    • This reply was modified 1 year, 2 months ago by dbtpath.
    July 23, 2023 at 8:20 pm #1414169
    Mike

    Hi,
    Thanks I didn’t realize that the screenshot was scrollable, nonetheless you can hide those fields in the screen options at the top of the page
    Enfold_Support_2644.jpeg
    Try using the login you gave us to use, to see the Layout option, perhaps you have it hidden on your login, or provide your login details so I can help you find it.
    The admin sidebar element are movable so perhaps you moved it to the bottom of the page instead of the sidebar?

    Best regards,
    Mike

    July 23, 2023 at 8:30 pm #1414171
    dbtpath

    Thank you so much, Mike. BOTH of those settings needed to be adjusted. Now those custom fields are gone and the Layout editor in the sidebar is there. Thank you again!

    • This reply was modified 1 year, 2 months ago by dbtpath.
    July 23, 2023 at 8:40 pm #1414173
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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