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Posts
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I inherited a website that is running 4.7.6.3 so I’m wanting to updated to 5.6.4. TO do this, I created a stage website to make sure my Prod doesn’t break with this update but I’m getting an error. Could it be this error is because the license is registered under a different domain? Thanks
Errors occurred checking on 2023/07/20 20:35:
Download Package URL: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: scope-missing
Download Package URL: A problem occurred accessing your download link. Unable to perform update.
Following Envato package errors occurred:
Enfold – Request for Download URL failed.Hi Escendio,
Please refer to our documentation: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a new Personal Token.
Please make sure to check all required permissions:
Best regards,
NikkoThank you Nikko. I was able to perform the update. However, I now have a bug with the footer. I’m not sure if I should open a new thread of list it here. Basically, the footer is set to have 4 columns and to display the socket and the widgets. The issue is that it is displaying information within each column that is not in the widgets. For example, column one has a widget to display the logo of the company but the template is showing a title that says ‘interesting links’ and a paragraph below. This is the case with every column. What should I do?
Hi Ascension,
Since you are using a child theme, I think you may have a modified footer.php and/or header.php.
Please update those files (basically you backup the file, copy the footer.php content of the updated Enfold theme and paste it to the child theme and add the modifications made on those files).
I hope this helps.Best regards,
NikkoHello,
Thanks for the information.
I compared the footer.php files on the Master template and child on Prod and they are exactly the same which tells me no custom code was added. Prod still running on the 4.7.6.3 version.
It is the same case if I compare the Child footer.php file on stage with Prod. All 3 files are exactly the same. However, the Master footer.php file on stage which now reflects version 5.6.4 has a lot of changes to it because it is obviously a new version. I did replace the entire Child – footer.php file on stage with the Master footer.php on stage so they are both the same. As a result, the footer completely disappeared even though the template settings is calling to display the footer widgets and socket.
In reality, the footer is very simple. It only has 4 columns with one logo on the left and the rest are links spread across the columns. Everything is setup correctly on the footer column widgets. There is no reason for the footer to need additional code.
What should I do?
Hi,
Are you overriding header.php as well? If so, then please replace that as well. If you need further help with this, then please include FTP login details in private.
Best regards,
RikardHello Rikard,
I did the header.php override per your advice and it worked. The footer now shows correctly. Unfortunately, a new bug came up where fonts and some styling differ from the ones in Prod. I’m sending you login details via PM
Thanks,
Zack
Hi Zack,
The reason why it’s not showing the same font is because the Prata font was not imported to the staging site.
Please add the Prata font in Enfold > Import/Export > Custom Font Manager.
Hope it helps.Best regards,
Nikko
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