Viewing 5 posts - 1 through 5 (of 5 total)
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  • July 2, 2023 at 8:53 pm #1412281
    Brian Allen
    Guest

    Pretty frustrated here.
    Trying to get a problem fixed with your Ajax Portfolio grid that is not working as it should.
    I paid $45 to extend support for 6 months just so I can ask someone.
    But it still won’t let me after purchasing. Just keeps saying my token is invalid.
    Irritated as all hell. Been at this for hours. If you’re going to charge people for support, you should at least make it easy.
    What do I need to do? Need to fix this asap.
    I have a receipt from Envato Theme Forest.

    July 3, 2023 at 11:01 am #1412316
    Yigit

    Hey,

    Please go to https://kriesi.at/support/forum/enfold/#new-post and revalidate your purchase code. After that, you should be able to start new threads at https://kriesi.at/support/forum/enfold/#new-post.

    Please let us know if that doesn’t work so we can log in to your account and check the issue. Please note that we will need to reset your password to do that.

    Regards,
    Yigit

    July 3, 2023 at 11:02 am #1412317
    Rikard

    Hey Brian,

    Sorry for the problem. Could you share the extended support receipt with us please?

    Best regards,
    Rikard

    July 3, 2023 at 3:02 pm #1412338
    flylanddesigns
    This reply has been marked as private.
    July 3, 2023 at 7:33 pm #1412361
    Rikard

    Hi,

    There’s a link to the purchase code in your first screenshot. Here are further instructions: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

    Best regards,
    Rikard

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