Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 27, 2023 at 9:57 am #1411800
    iishaq

    Dear Support Team,

    I have updated enfold to the latest version running on WP 6.2.2. I have used the Video element with a URL to a video on YouTube video displaying the Video Thumbnail but the video does not run at all.

    I appreciate your assistance
    Best

    June 27, 2023 at 10:59 am #1411814
    Rikard

    Hey iishaq,

    Please try using the URL format in private instead.

    Best regards,
    Rikard

    June 27, 2023 at 5:10 pm #1411853
    iishaq

    Thank you. Tried your suggestion and still unable to play the video. kindly advice.

    Best regards

    June 27, 2023 at 8:11 pm #1411883
    Rikard

    Hi,

    Try loading the file in private from a secure source, meaning not http.

    Best regards,
    Rikard

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