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  • #1411105

    https://snipboard.io/DhPNEU.jpg
    https://snipboard.io/i2Y6sy.jpg

    I have no gap between my videos and the headline rotator in the editor, but still I have a lot of gap on my website. What is it due to?
    Can something be done about it?

    #1411123

    Hey Gagik,
    If you have the smush plugin try disabling it, if not please include an admin login in the Private Content area and a link to the page so we can be of more assistance.

    Best regards,
    Mike

    #1411195

    what is smush plugin? I dont have anything like smush

    #1411205

    Hi,
    Ok, please include an admin login in the Private Content area and a link to the page so we can be of more assistance.

    Best regards,
    Mike

    #1411317

    Mike?
    Do you still want admin login?

    #1411346

    Hi,

    Yes, we may need to login to the site in order to check the issue further. Please provide the login details in the private field. Thank you for your patience.

    Best regards,
    Ismael

    #1411480

    Nothing?

    #1411501

    Hi,
    We don’t see the admin login details in the Private Content area that you were going to post for us, please try to include this.

    Best regards,
    Mike

    #1411517

    how about now?

    #1411546

    Hey!
    Test the Private Content area

    Best regards,
    Mike

    #1411547

    Hi,
    Unfortunately I don’t see any login info in the Private Content area, do you?
    I tested the Private Content area and it is woking correctly:
    Enfold_Support_2417.jpeg
    Are you login to the forum site and posting there?

    Best regards,
    Mike

    #1411568

    third time lucky?

    #1411585

    Hi,
    Unfortunately not, Are you logging in to the forum site and posting there, or are you repling to a email notification?

    Best regards,
    Mike

    #1411591

    I am replaying this conversation

    #1411592

    Testing to send from mobile

    #1411628

    Hi,
    That worked, thanks.
    So the space was created by the columns and other elements above have negative top margins for the overlay affect so by the time we get to your headline rotator there is a large gap:
    Enfold_Support_2449.jpeg
    so to correct I added a negative bottom margin to the last column row above the headline rotator, please note that this is for the desktop version only:
    Enfold_Support_2451.jpeg
    tablet and mobile seems fine as is, but you can adjust for these if you wish by choosing those buttons:
    Enfold_Support_2453.jpeg

    Best regards,
    Mike

    #1411630

    Thanks!

    Was it something I could fix myself?

    #1411631

    thanks so mutch

    #1411633

    what is this Mike?
    null
    at the foot of the website

    #1411636

    Hi,
    It is an empty image element, perhaps you clicked the image element in the ALB toolbar once by mistake, go ahead and delete it. Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    #1411643

    Could it be connected with the chat assistant?
    I don’t remember where I had added the code to it

    #1411650

    Hi,
    The chat assistant is in the code block element above the empty image element, you can leave the empty image element if you wish, it won’t cause issues.

    Best regards,
    Mike

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