Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 3, 2023 at 10:26 am #1409462
    Addie

    Hi,
    I have a problem installing the Enfold theme, for some reason it does not want to install in wordpress, it throws us the following:
    The link you followed has expired.
    Try again.

    We installed the theme a couple of months ago for another client and it works perfectly, there were no problems.
    20230603 I bought a new license on themeforest on Saturday and what I wrote above is happening.

    June 3, 2023 at 12:45 pm #1409482
    Rikard

    Hey Addie,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 3, 2023 at 2:57 pm #1409486
    Addie
    This reply has been marked as private.
    June 3, 2023 at 8:08 pm #1409496
    Mike

    Hi,
    Typically this error occurs when the full theme zip file is used instead of the installable WP version from your Theme Forest account is used.
    Please ensure that you use the installable WP version. Another possible reason this occurs is if your webhost doesn’t have the PHP ZipArchive Extension enabled so WordPress can extract the zip file, please check with your webhost that this is enabled.
    I also see that your PHP version is v7.3.33, WordPress require a minimum of v7.4, please ask your webhost to update your PHP.

    Best regards,
    Mike

    June 4, 2023 at 1:42 am #1409505
    Addie
    This reply has been marked as private.
    June 4, 2023 at 1:49 am #1409506
    Addie
    This reply has been marked as private.
    June 4, 2023 at 3:07 am #1409508
    Mike

    Hi,
    Your PHP file size limit is 8mb, please change to 20mb
    Enfold_Support_2237.jpeg

    Best regards,
    Mike

    June 5, 2023 at 3:48 am #1409587
    Addie
    This reply has been marked as private.
    June 5, 2023 at 11:45 am #1409609
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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