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  • June 1, 2023 at 11:29 pm #1409322
    JiSeba

    I recently purchased Enfold Theme and started creating a website with it.

    It displays and works fine when navigating in Chrome, with which I’m building the site. but it doesn’t load well when I use other browsers like Safari or Firefox.

    I can see the heading/menu and text, but none of the images nor the theme’s features are displaying.

    Can’t tell if there’s something missing.

    Kindly asking for assistance.

    June 2, 2023 at 5:12 am #1409351
    Ismael

    Hey Jim,

    Thank you for the inquiry.

    The site seems to be loading correctly on Safari and Firefox as shown in the screenshots below (see private field). Have you tried checking it on incognito mode?

    You should also try to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure latest scripts and stylesheets are loaded. Let us know if this helps.

    Best regards,
    Ismael

    June 2, 2023 at 10:48 pm #1409441
    JiSeba

    As recommended, I disabled:

    1. CSS File Merging And Compression: Disable – no CSS file merging and compression
    2. Javascript File Merging And Compression: Disable – no Javascript file merging and compression

    And it is still not working in Safari. Page loads, but not the photos nor the intro video.

    What else do I need to change?
    Or is there anything else I can try?

    June 3, 2023 at 12:34 pm #1409474
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 3, 2023 at 6:03 pm #1409487
    JiSeba

    Hi Rikard,

    Some elements are still not visible in certain browsers. On Firefox & Safari, the Main video doesn’t show, for example. But what we need is consistency on all browsers.

    June 3, 2023 at 6:05 pm #1409488
    JiSeba

    Also, the background and support images are still missing in Safari, so there are no effects or transitions.

    June 3, 2023 at 10:42 pm #1409502
    Mike

    Hi,
    Thank you for the link to your site, I checked with Mac in Safari, Chrome, Firefox and in Windows in Chrome, Firefox, & Edge and all the elements showed for me and the main background video played.
    I used Windows 10 & Mac Monterey with Safari v16.4.1 & Firefox v113.0.2
    Are you using a Mac or a iPad? Some iPads won’t update to the latest Safari, check your version and also check on a Mac.

    Best regards,
    Mike

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