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  • #1408225

    Hi There,

    We received an email which trigger by wordpress when there’s a fatal error. Below is the whole email sent automatically to us.
    Currently the site is working fine but wondering what’s this error is about and does it need any attention?

    Thanks!

    G’day!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    First, visit your website and check for any visible issues. Next, visit the page where the error was caught (/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    /wp-login.php?action=enter_recovery_mode&rm_token=aONAxkECytjDT4LrgBLxOF&rm_key=L3PXHvJSRRuSji8H96mFw7

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.2.2
    Active theme: Enfold Child (version 1.0)
    Current plugin: (version )
    PHP version 8.2.5

    Error Details
    =============
    An error of type E_ERROR was caused in line 826 of the file wp-content/themes/enfold/functions.php. Error message: Uncaught Error: Failed opening required ‘/wp-content/themes/enfold/includes/loop-comments.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /wp-content/themes/enfold/functions.php:826
    Stack trace:
    #0 /public_html/wp-settings.php(591): include()
    #1 /public_html/wp-config.php(79): require_once(‘/pu…’)
    #2 /public_html/wp-load.php(50): require_once(‘/pu…’)
    #3 /public_html/wp-admin/admin-ajax.php(22): require_once(‘/pu…’)
    #4 {main}
    thrown

    #1408236

    Hey bennettsimon,

    Your site is not loading on my end, which version of the theme are you running? The problem might have been temporary, so if there are no actual problems with the site, then you shouldn’t have to do anything.

    Best regards,
    Rikard

    #1408482

    Thanks, Rikard.

    It loads at my end. I will leave it for now. If it happen again and when I able to catch how it happen, I’ll let you know.

    Thanks,
    Queenie

    #1408546

    Hi,

    Thanks for the update. Your site is still not loading on my end, we’ll leave this thread open in case you should need any further help from us.

    Best regards,
    Rikard

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