Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 7, 2023 at 3:35 pm #1406645
    slauffer

    Sehr geehrtes Team,
    Ich wollte eine Enfold 5.4.x Version updaten. PHP war 7.4.x und WordPress war auch recht aktuell. Jetzt stehe ich bei einem ERROR 500-Fehler und komme weder auf das WordPress-Backend noch auf die Website. Was kann das sein?
    Über Hilfe würde ich mich sehr freuen!
    Mit freundlichem Gruß
    Simone Lauffer

    May 7, 2023 at 7:54 pm #1406670
    Rikard

    Hey slauffer,

    Please share WordPress login details, and server error logs with us in private.

    Best regards,
    Rikard

    May 8, 2023 at 6:51 am #1406696
    slauffer
    This reply has been marked as private.
    May 8, 2023 at 10:39 am #1406709
    slauffer
    This reply has been marked as private.
    May 8, 2023 at 11:13 am #1406712
    Rikard

    Hi,

    Thanks for the update. I’m not sure exactly what you need help with, could you try to explain the problems you are having a bit further please? If you have screenshots highlighting them, then please share those with us as well. We would also need access to your site, you can post login details in private.

    Best regards,
    Rikard

    May 8, 2023 at 11:13 am #1406713
    slauffer
    This reply has been marked as private.
    May 8, 2023 at 11:21 am #1406717
    slauffer
    This reply has been marked as private.
    May 8, 2023 at 2:05 pm #1406744
    Rikard

    Hi,

    Thanks for that, could you upgrade the account to have admin access as well please? If you are not seeing updates on the backend, then please try using this plugin instead: https://envato.com/market-plugin/

    Best regards,
    Rikard

    May 8, 2023 at 9:06 pm #1406793
    slauffer
    This reply has been marked as private.
    May 9, 2023 at 9:36 am #1406855
    Rikard

    Hi,

    Thanks for the update. So you are getting a 500 internal server error if you update to the latest version? If that is not the problem, then please try to explain it a bit further. If you want us to update for you, then please share FTP login details in private as well.

    Best regards,
    Rikard

    May 12, 2023 at 6:50 am #1407183
    slauffer
    This reply has been marked as private.
    May 12, 2023 at 1:49 pm #1407236
    Rikard

    Hi,

    Thanks for that, the login details are not working though. It would be great if you could simply create an FTP account for us, then send us those details in private instead.

    Best regards,
    Rikard

    May 12, 2023 at 3:20 pm #1407250
    slauffer
    This reply has been marked as private.
    May 14, 2023 at 10:48 am #1407338
    Rikard

    Hi,

    Thanks for that. Why are you running a very old version of WordPress? That is the likely cause of your problems, and I would advice that you update to the latest version. I’ve uploaded the latest version of the theme for you via FTP, but when it’s active your site is only showing a white screen.

    Regards,
    Rikard

    May 15, 2023 at 8:04 pm #1407481
    slauffer
    This reply has been marked as private.
    May 16, 2023 at 11:16 am #1407547
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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