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  • April 25, 2023 at 5:39 pm #1405562
    mandarijn

    Hello, I have a weird problem with a new site I build.

    I have portfolio items with some video’s. I have set a fallback image to it. Everything was ok. Now my client wants to change the background image but It will not change… Also if i add a new video – add the vimeo link and set the fallback image – it’s just plain black…

    When I do the same action on another site of mine with enfold – it’s all fine…

    really could use some help!

    thanks!
    Alex

    • This topic was modified 1 year, 5 months ago by mandarijn.
    • This topic was modified 1 year, 5 months ago by mandarijn.
    April 26, 2023 at 6:16 am #1405644
    Ismael

    Hey mandarijn,

    Thank you for the inquiry.

    We cannot find any video element in the home page. Where did you add the video with the fallback image? Please provide a direct link or create a test page.

    The following thread might be related to this issue.

    // https://kriesi.at/support/topic/video-lightbox-thumbnails-not-loading-black-screen/#post-1403093

    Best regards,
    Ismael

    April 26, 2023 at 8:51 am #1405663
    mandarijn

    Hi Ismael!

    yes that code change did the trick but only if I switch off the lightbox option in the main enfold settings and also only when i add a new video and not if i want to change the fallback image on an existing video.

    For now this work around is ok, but hopefully a patch update can fix this issue so it’s great like before :-)

    Thx!!
    Alex

    April 29, 2023 at 8:30 pm #1406015
    Mike

    Hi,
    Glad Ismael could help with the patch, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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