Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 8, 2023 at 6:35 pm #1403894
    Dezrin

    Hi,
    When I attempt to download and import demo files, I get the consistent error:

    Error accessing file for download:
    cURL error 28: Connection timeout after 10000 ms

    Any assistance would be greatly appreciated, I have already amended the functions.php file with the workaround and increased the timeout on my PHP.ini file, but none of this has worked.

    Thanks.

    April 8, 2023 at 7:34 pm #1403900
    Dezrin

    I have contacted my hosting provider (20i.com) and they have advised that the theme author’s site of kriesi.at is blocking the server IP address. Are you able to unblock or let me know how we can import the demo content please.

    April 8, 2023 at 8:10 pm #1403905
    Mike

    Hi,
    Thank you for your patience, 20i servers have been a source of brutforce-like attacks against our server and have been unblocked many times now but the attacks continue.
    Another option would be to import the demo on a localhost and use the plugin duplicator and then install the clone on your 20i server.

    Best regards,
    Mike

    April 24, 2023 at 11:26 am #1405351
    fusionxs

    Hi. I have the exact same issue as all my websites are hosted with 20i.

    I have tried to manually install one of your demos but I see the same curl error 28.
    Should the blocking stop me from manually installing the “Parallax” demo files or should I be able to do it that way?

    I have over 45 Enfold licenses so far and you are my preferred WordPress theme so I really need to find a solution to this issue. Importing the demo on a localhost isn’t a good solution for me as it adds a lot of time to my web design process.

    April 24, 2023 at 12:08 pm #1405360
    Mike

    Hi,
    Sorry that this is affecting you, but as you can read above the 20i servers have been a source of brutforce-like attacks against our server and have been unblocked many times now but the attacks continue each time it is unblocked.
    Unfortunately, since the server is blocked you will need to import the demo on a localhost and use the plugin duplicator and then install the clone on your 20i server.

    Best regards,
    Mike

    April 24, 2023 at 1:39 pm #1405376
    fusionxs
    This reply has been marked as private.
    April 24, 2023 at 10:24 pm #1405448
    fusionxs

    Hi Mike.

    I need to resolve this situation between you (Enfold) and 20i as I can see several 20i clients have posted support requests over the last few months with the same problem of not being able to install demo files due to your servers blocking traffic from 20i.

    I don’t know how this needs to be resolved but the blocking is clearly affecting some of your clients.
    This will eventually lead to developers choosing a different service to build their websites or 20i clients deciding to move their websites elsewhere which isn’t good news or good publicity for either of you. We, (the consumer) are stuck in the middle and nobody seems interested in fixing the problem!

    Can I possibly get you (or someone else at Enfold) in touch with somebody at 20i to resolve this issue?
    If so, please private message me an email address or something similar and I will pass it on so they can escalate a solution at their end?

    Thank you.

    April 25, 2023 at 12:34 pm #1405502
    Yigit

    Hey,

    Please see the private content field below.

    Regards,
    Yigit

    April 25, 2023 at 2:55 pm #1405519
    fusionxs

    Hi Yigit

    Sorry, but I can’t see any private comments below your post.

    Regards

    April 25, 2023 at 3:09 pm #1405522
    Yigit

    Hi,

    Could you please ask your hosting provider to directly contact our host at (Email address hidden if logged out) so they can work together to resolve this issue?

    Best regards,
    Yigit

    April 25, 2023 at 3:23 pm #1405531
    fusionxs
    This reply has been marked as private.
    April 25, 2023 at 6:40 pm #1405574
    Mike

    Hi,
    Glad Yigit could help point you in the right direction, if you have any further questions please create a new thread since this is not your thread you will not see anything we write in the Private Content area.
    Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Unable to Download Demo Files’ is closed to new replies.