Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 4, 2023 at 1:30 pm #1403514
    JennyGr

    HI WordPress has thrown up a critical error which says it is with the Enfold theme,

    I’ve put the error infor in the Private Content please could you take a look.

    It is a page I am setting up using the vertical timeline feature

    Many thanks

    Jenny

    April 5, 2023 at 7:25 pm #1403632
    Rikard

    Hi Jenny,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 7, 2023 at 11:00 pm #1403843
    JennyGr

    Heres the temporary login in Rikard

    April 8, 2023 at 11:01 am #1403864
    Rikard

    Hi,

    Thanks for that. Is there any type of special content on that page, which might be causing it to crash? If you add the vertical timeline on a test page, does the same thing happen? Does it make any difference if you try to use a different PHP version, like 8.0.x for example?

    Best regards,
    Rikard

    April 9, 2023 at 6:36 pm #1403971
    JennyGr

    Hi Rikard I tested on another test page and there is no problem.

    The error page was working at first with the timeline then stopped.

    April 9, 2023 at 7:14 pm #1403976
    Mike

    Hi,
    Thanks for the feedback, please link to the page in question and other than the email about the error, did you see an error on the page on the frontend or backend?
    For example with some errors the frontend works correctly but you can edit the backend.

    Best regards,
    Mike

    April 9, 2023 at 10:50 pm #1403993
    JennyGr

    Hi Mike the page shows a critical error on both back end and front end preview (it’s in draft not published).

    I cannot get in to edit it. Page link is in private content.

    Thanks

    Jenny

    April 9, 2023 at 11:16 pm #1403995
    Mike

    Hi,
    Thanks for the link, unfortunately, whatever happened on that page has broken it, there is no way to edit, view, or save it. I recommend deleting it and try again on a new page.
    If you created the page using ALB templates I recommend not using your saved template for that page because it may be corrupt and was the cause for the page failure.
    I see that you have another page with a timeline that works correctly so it doesn’t seem to be an issue with the element.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.