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  • March 29, 2023 at 11:34 pm #1402976
    Annedesign

    Hi,
    I just tried to edit one number in a pricing table row cell – it looked fine then displays with all columns and some rows messed up. Tried several times – same thing. Any idea why? Its usually fine to edit. Link attached showing issue. Hope you can help. Sending my log in details too.All WP, theme and plug ins up to date. Although I see Enfold V5 is out but the manual checker says I’m up to date…. but not.
    Thanks, Anne

    March 31, 2023 at 3:36 am #1403063
    Ismael

    Hey Anne,

    I’m sorry to hear that you are experiencing issues with your pricing table. Based on your description, it is difficult to determine the exact cause of the problem. However, here are some possible reasons that could lead to such an issue:

    1.) Formatting Issues: Sometimes, when you edit a table cell, the formatting of the cell may get messed up. This can happen if the new content you added is longer or shorter than the existing content, or if you copy and paste content from another source with different formatting. Or the content contains invalid html tags.

    2.) Plugin Conflict: It is possible that there is a conflict between the pricing table element and another plugin on your website, which may be causing the display issues. Try disabling all other plugins and see if the issue is resolved.

    I recommend checking the formatting of the table, disabling other plugins to see if there is a conflict, and make sure that there are no invalid html tags in the content.

    You may need to manually update to version 5.5 this time via FTP. The automatic update should work after that.

    Best regards,
    Ismael

    April 6, 2023 at 10:53 am #1403693
    Annedesign

    Hi, thanks for your reply and sorry to be late getting back to you.
    No odd formatting on the table I can see. I don’t know how to look for invalid html tags?
    I deactivated each plug-in but no change.
    I was only able to fix this and edit the one numeral I needed to change in the table by restoring an older version of the page, going back to the page and seeing the code displayed and finding the line and editing there.
    I hope it will right itself by the time I need to do another table price edit.
    Thanks,
    Anne

    April 8, 2023 at 9:41 pm #1403912
    Mike

    Hi,
    Glad to hear that you have this sorted out, I checked your table but didn’t see anything that could cause this issue. Please let us know if you have this issue again so we can check.
    In the past I have seen issues in tables when the less-than or greater-than symbols are used, I don’t see these in your table, but you may want to keep this in mind for the future.

    Best regards,
    Mike

    April 9, 2023 at 4:52 am #1403924
    Annedesign

    Hi,
    thanks for looking into this for me. It will be interesting to see if anyone else has this issue. I will let you know if it crops up again.
    Always appreciate your support – 9 years designing websites exclusively in Enfold and still going strong! Its a pleasure to work with,
    thanks,
    Anne

    April 9, 2023 at 2:26 pm #1403945
    Mike

    Hi,
    Glad to hear, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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