customize panel not loading, widget panel only partially loads, missing widgets

I’d appreciate having some attention paid to this matter ASAP

• This reply was modified 1 year, 7 months ago by Debrankin.

Yes, please do what you need to.
I received this alert when you were logged into the staging server earlier today (est), indicating that the custom panel was still not loading. So it seems the error did occur for you but not sure why you state you can’t replicate the problem:
——-
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Enfold.

First, visit your website (https://luxuriant-robot.flywheelstaging.com/) and check for any visible issues. Next, visit the page where the error was caught (https://luxuriant-robot.flywheelstaging.com/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://luxuriant-robot.flywheelstaging.com/wp-login.php?action=enter_recovery_mode&rm_token=0gGcdMeIz1zFwQc1LKjO7v&rm_key=pRhHJUQN6ifZr4f1OqPbY5

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2
Active theme: Enfold Child (version 4.7.6.4.1623028560)
Current plugin: (version )
PHP version 8.1.17

Error Details
=============
An error of type E_ERROR was caused in line 144 of the file /www/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-mailchimp.php. Error message: Uncaught TypeError: strip_tags(): Argument #1 ($string) must be of type string, stdClass given in /www/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-mailchimp.php:144
Stack trace:
#0 /www/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-mailchimp.php(144): strip_tags(Object(stdClass))
#1 /wordpress/wp-includes/class-wp-widget.php(535): aviaFramework\widgets\avia_mailchimp_widget->form(Array)
#2 /wordpress/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#3 /wordpress/wp-includes/class-wp-customize-widgets.php(1148): wp_widget_control(Array, Array)
#4 /wordpress/wp-includes/class-wp-customize-widgets.php(1167): WP_Customize_Widgets->get_widget_control(Array)
#5 /wordpress/wp-includes/customize/class-wp-widget-form-customize-control.php(117): WP_Customize_Widgets->get_widget_control_parts(Array)
#6 /wordpress/wp-includes/class-wp-customize-control.php(337): WP_Widget_Form_Customize_Control->to_json()
#7 /wordpress/wp-includes/class-wp-customize-manager.php(5000): WP_Customize_Control->json()
#8 /wordpress/wp-includes/class-wp-hook.php(308): WP_Customize_Manager->customize_pane_settings(”)
#9 /wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#10 /wordpress/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /wordpress/wp-admin/customize.php(302): do_action(‘customize_contr…’)
#12 {main}
thrown

• This reply was modified 1 year, 7 months ago by Debrankin.

I rolled back to php version 7.4.3 and that seemed to resolve the issues. Not sure what next step should be, how to resolve issues with latest PHP version.

PHP 7.4.3 fixes the issue
PHP 8.0. and 8. 1 – the problems return. I’ll hazard a guess the problems began with the initial 8.0 update, but I only discovered the issue in the past two weeks since I only use the customizer rarely and haven’t edited any widgets for quite some time. I went through all the recommended troubleshooting steps before I contacted you.

• This reply was modified 1 year, 7 months ago by Debrankin.

I have a few other websites using Enfold and Enfold Child themes. They do not have the Mailchimp plugin and are experiencing the same issues as https://luxuriant-robot.flywheelstaging.com/ when using PHP 8.0. When I roll back to 7.4 the issues go away. Neither of them have custom header.php or footer.php in the child theme. these sites also have a different hosting provider. So with several different variables at play, it seems the PHP version 8.0 and higher is the only consistent issue across the 3 sites.

I’m restored PHP 8.0 so as to continue troubleshooting

Tested Local version of staging site – got rid of Mailchimp API, Mailchimp, widget, homepage element and that didn’t seem to make any difference.

• This reply was modified 1 year, 7 months ago by Debrankin.
• This reply was modified 1 year, 7 months ago by Debrankin.
• This reply was modified 1 year, 7 months ago by Debrankin.

I’ll take a look – the web host has a fixed set of modules that are applied regardless of PHP version. They suggested that the theme developer ensure that they fully support PHP 8.1, on top of all plugins currently installed.

well, even with all plugins deactivated – the issues remain. My other Enfold sites, I discovered, were still using 7.4 and hence worked fine, but when I updated to 8.1 – they all experienced the same widget/customizer issues. Those other sites use different plugins and a different hosting provider. The only common denominator is the Enfold theme.