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A few years ago I bought Enfold with the lifetime support, but now I see that I have to purchase another key or pay for extended support in order to get the support I need. That seems a little odd since that’s not what I signed for/expected. I was promised to have the lifetime support.
How can we fix this..?
Hey Adil,
This is a rule forced by Envato/ThemeForest. You will get the promised lifetime updates even if your support period expires and you are able to read/search our forums however to start new threads, you’ll need a valid support period.
You can read more about the valid support period policy here https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/
Best regards,
YigitAh, Yigit. My man still rocking it at Kriesi. Good to see you still working with Kriesi.
If I understand you correctly I just have to submit my issue via the contact form. No problem
So we are using a video as a background for a color section element. The only issue is: on mobile, the video loads when you scroll the page. It doesn’t automatically play. I’ve recorded the issue, please check URL.
It really only shows on mobile, so when you try to replicate the issue on your desktop by narrowing the browser it wont show the issue. How can we fix that
Hi,
Thank you for the update.
Please note that background videos are typically disabled on mobile devices by default, especially in the case of slider elements. This is why a fallback image option is available, which will display instead of the background video on mobile devices. If you need to display the video on mobile devices, you can hide the current slider using the Advanced > Element Visibility options and add a separate Video element, or use the Layer Slider element instead.
Best regards,
IsmaelI understand, but in this case as you see in the video; the video is working, but it’s only playing when you scroll. That’s the main problem now.
Hi,
Thanks for the link to your site try disabling your wp-rocket lazy load, this seems to be blocking all of the jQuery on your site until scroll, then the rest of your jQuery loads, some before jQuery causing a Uncaught TypeError: $ is not a function error.
Please see the screenshots in the Private Content area.You may have misunderstood what Yigit was saying about your expired support,
The theme is sold with lifetime updates, but you will need a valid support period for support in the forum, the contact form is not appropriate for support requests.
If you have further questions please renew your support and open a new request thread.Best regards,
Mike
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