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  • March 28, 2023 at 9:23 pm #1402820
    webacom

    Hello, I’m having issues getting lightbox video thumbnails to show up. I’ve tried both using my own image in through the media manager and also downloading a thumb from youtube through the video insert dialog box. It was working yesterday, but now today it is not. I’ve cleared my cache, tried it in multiple browsers with the same result. Theme and plugins are up to date. I’ve also tried disabling all plugins as well.

    Here’s two examples of the video thumbs not loading:
    http://prime2.siteseeprotected.ca/ (scroll down)
    http://prime2.siteseeprotected.ca/programs/

    Here is an example of one that is working:
    http://prime2.siteseeprotected.ca/training-program/hockey-training-programs/
    (I thought I would save this working one as a template and see if I could just change the link and the thumbnail, but I discovered that I can’t even change the thumbnail at all. It just ignores the changes and reverts to the original.)

    Thank you.
    Kandace

    • This topic was modified 1 year, 8 months ago by webacom.
    • This topic was modified 1 year, 8 months ago by webacom.
    • This topic was modified 1 year, 8 months ago by webacom.
    March 31, 2023 at 6:49 am #1403093
    Ismael

    Hey webacom,

    Thank you for the inquiry.

    We are able to reproduce the issue on our end. To fix the issue temporarily, please edit the enfold/config-templatebuilder/avia-shortcodes/video/video.php, remove everything, then replace it with this code.

    // https://pastebin.com/5gCpJVRh

    We modified lines 420 and 465.

    $fallback = wp_get_attachment_image_src( str_replace(",", "", $atts['attachment']), $atts['attachment_size'] );

    We will include a patch in the next release.

    Best regards,
    Ismael

    March 31, 2023 at 5:21 pm #1403132
    MyWin

    Hey there,
    I have the same or a similar problem: the poster for the video is not loading (see pm)
    I already changed the video.php code but it is still not working…

    Thanks for your support
    MY

    @webacom: Thanks for your tip! Re-selecting the thumb is the solution!
    Thanks a lot to you and the support :)

    • This reply was modified 1 year, 7 months ago by MyWin.
    April 1, 2023 at 2:57 am #1403168
    webacom

    Thank you! That worked.

    @MyWin     – on one of my videos I had to go in and re-select the thumb and then it worked. The other two video’s with the same issue were fixed automatically.

    April 2, 2023 at 2:41 pm #1403288
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘Video lightbox thumbnails not loading – black screen’ is closed to new replies.