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  • March 24, 2023 at 1:43 pm #1402303
    John

    Hello, yesterday I updated to the latest version of Enfold 5.5 and when trying to edit some pages on our site, I receive this message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I was receiving this error right after updating the theme. I think it has something to do with the new version of the theme and Yoast SEO Premium not working well together. The admin email showed the below, I added in Private Content. What can I do in this case? Thank you.

    March 24, 2023 at 4:07 pm #1402343
    Nikko

    Hi John,

    Please revert to the previous version of Enfold and please create a staging site, so we can try to update it in the staging site.

    Best regards,
    Nikko

    March 24, 2023 at 4:23 pm #1402354
    John

    How should I revert to previous version, from a backup?

    March 24, 2023 at 4:43 pm #1402364
    Nikko

    Hi John,

    Try to revert to the previous version of Enfold (5.4.1) first.
    Please check the link in private content.

    If that does not help, and if there’s no critical data then please revert to the previous version from your backup.

    Best regards,
    Nikko

    March 24, 2023 at 4:48 pm #1402366
    John

    How would I revert to 5.4.1, through FTP or can I do that through WordPress?

    March 24, 2023 at 4:50 pm #1402368
    Nikko

    Hi John,

    If you can access the WordPress Dashboard, then you can just switch to a default WordPress Theme, delete Enfold, and then upload version 5.4.1 (enfold.zip) and activate it (if you’re using a child theme then activate the child theme instead).

    If you can’t access the dashboard, then FTP or cPanel will be your options.

    Best regards,
    Nikko

    • This reply was modified 1 year, 6 months ago by Nikko.
    March 24, 2023 at 10:28 pm #1402407
    John

    Hi, so I can’t create a staging site since our IT department only allows access to the staging site from the local network at the office. I was able to disable Yoast SEO Premium plugin and I can now edit pages. Yoast said a bug report was created for the error I had, so I guess I’ll wait for the update or if Enfold releases a theme update for version 5.5.1 before then, I’ll try that.

    For now, as a temporary solution, if I disable the plugin, edit the page, then update the page, then enable the plugin, would that interfere with anything else?

    March 25, 2023 at 1:25 pm #1402442
    Nikko

    Hi John,

    I don’t think it will cause any issue, it’s more like a hassle since you have to disable when you edit and enable once editing is done.
    We’ll also try to investigate on the said issue.

    Best regards,
    Nikko

    April 6, 2023 at 2:31 pm #1403715
    John

    I just updated the Yoast SEO Premium plugin to version 20.4, but the critical error issue still happens when trying to edit any page. I believe the issue has something to do with Enfold version 5.5

    April 6, 2023 at 2:32 pm #1403716
    John

    This is the error below

    April 8, 2023 at 7:07 am #1403849
    Nikko

    Hi John,

    I tried to use Yoast SEO Premium 20.4 with Enfold 5.5 and WordPress 6.2 and I don’t get the error that you’re getting.
    What version of PHP are you using? go to Tools > Site Health > Info (tab) > Server > PHP version, to see the current version you’re using.

    Best regards,
    Nikko

    April 10, 2023 at 5:10 pm #1404042
    John

    The PHP version is 8.1.2-1ubuntu2.11 (Supports 64bit values)

    April 12, 2023 at 7:02 am #1404187
    Nikko

    Hi John,

    I’m using 8.1.16 (Supports 64bit values) and it’s doesn’t show that error on my end, PHP 8.0 seems to have no issue as well.
    Can you try to disable plugins and make sure only the Yoast SEO and Yoast SEO Premium are the only plugins enabled, then for theme switch to the Enfold (if you are using a child theme) and see if the problem still persists?

    Best regards,
    Nikko

    April 20, 2023 at 6:52 pm #1405068
    John

    Sorry for the late reply. I tried this and the problem still persists when I have Yoast SEO Premium activated. Please note, this error only occurs on older pages. If I create a new page and publish, then go try to and edit, I don’t receive this error.

    April 21, 2023 at 4:57 pm #1405180
    Nikko

    Hi John,

    Can you try to switch to a default WordPress theme? and check if this problem also persists.
    You can try to use Health Check & Troubleshooting plugin, so you can try to switch themes without affecting your users.

    Best regards,
    Nikko

    April 26, 2023 at 4:17 pm #1405713
    John

    Hello, I tried this and the problem doesn’t persist on a default WordPress theme. When I switch back to Enfold, I still have the same issue.

    April 27, 2023 at 5:59 am #1405772
    Nikko

    Hi John,

    Can you try to check if there’s an error_log file on your root directory? it may contain useful information related to the issue.
    And post it’s content in private content.

    Best regards,
    Nikko

    April 27, 2023 at 2:31 pm #1405829
    John

    Hi Nikko, how would I go about searching for that?

    April 28, 2023 at 3:40 pm #1405938
    Nikko

    Hi John,

    You will need to access it via FTP or cPanel.
    Here’s some useful instruction on how to go to the root folder: https://chemicloud.com/kb/article/document-root-cpanel/
    Once you’re in the root folder, check for the file called error_logs

    Best regards,
    Nikko

    July 30, 2023 at 1:12 pm #1414906
    Goodchild007
    This reply has been marked as private.
    August 10, 2023 at 11:13 am #1415982
    Goodchild007
    This reply has been marked as private.
    August 10, 2023 at 10:06 pm #1416014
    Rikard

    Hi Goodchild007,

    Please open a new thread and include server error logs along with the details you posted here in private as well, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 11, 2023 at 4:26 am #1416023
    John

    You can close this, thanks!

    August 11, 2023 at 9:58 am #1416041
    Rikard

    Hi John,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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