Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 7, 2023 at 10:43 am #1400336
    onesmile

    Hey Guys,
    I’m using woocommerce with my Enfold theme to provide a shop and I am constantly having problems. Normally it says woocommerce is not installed and the whole shop is not showing. Now I deleted woocommerce and installed a new version. Bought a new Germanized pro and so on. Now everything seems to work, but when I open the webpage on my mobile device, it would not open the shop. And I have no idea, what else could be the problem, since there is no error showing.
    Can you help please?

    Best,
    Katrin

    March 7, 2023 at 8:05 pm #1400394
    Rikard

    Hey Katrin,

    Thanks for the login details. The shop page seems to be working as it should on my end, did you try checking in private browser window? If you should need further help, then please provide us with a screenshot highlighting the problem.

    Best regards,
    Rikard

    March 7, 2023 at 8:58 pm #1400406
    onesmile

    Hi Rikard,
    Thanks for checking. Did you try to open it on a mobile device? If you hit the Shop Button on a mobile device, it directs you to the home Page. So the shop doesn‘t open. There is nothing to Screenshot 😉

    Best,
    Katrin

    March 8, 2023 at 7:13 pm #1400497
    Rikard

    Hi,

    That doesn’t happen on my end. There is no redirect on either mobile emulation using a regular browser, or on an actual mobile device. Please let us know how to reproduce the problem.

    Best regards,
    Rikard

    • This reply was modified 1 year, 9 months ago by Rikard.
    March 10, 2023 at 9:17 am #1400643
    onesmile

    Rikard, I have no idea what happened, but now it’s works also on my end. I had a customer calling me a few days ago, since it didn’t work… 🤷‍♀️ who knows…
    Sorry for bothering you, and thanks for your help!

    Best, Katrin

    March 10, 2023 at 9:14 pm #1400774
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    March 16, 2023 at 10:42 am #1401352
    onesmile

    You can close ist Rikard. Thanks a lot!!!!

    March 16, 2023 at 11:30 am #1401354
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Woocommerce shop not showing mobile’ is closed to new replies.