Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 28, 2023 at 10:18 pm #1399583
    adepreter

    Problem occurs using Google Chrome on laptop and on Android phone.

    ENVIRONMENT:
    WordPress 6.1.1
    PHP version: 7.4.29
    Plug-ins installed (using last version of all of them)
    – WooCommerce
    – Jetpack
    – bbPress
    – Akismet Anti-Spam

    TRIED:
    I tried to disable all plug-ins (except WooCommerce because disabling WooCommerce is not an option). That didn’t solve the problem.

    Thank you in advance for you support
    Alain

    • This topic was modified 1 year, 7 months ago by adepreter.
    March 1, 2023 at 8:58 am #1399620
    Ismael

    Hey adepreter,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the site URL in the private field. For the meantime, please make sure that the theme is updated to version 5.4.1 and temporarily disable the Performance > File Compression settings. We will check the site once we get the URL.

    Best regards,
    Ismael

    March 1, 2023 at 9:42 am #1399638
    adepreter

    URL is now available in “Private Content”
    Theme was already updated to version 5.4.1

    After temporarily disabling “Performance > File Compression (Theme CSS and Javascript)”, I noticed that
    – the auto-rotation works again
    – the dots are again always visible (as configured)

    How can we keep compression and make it work again?

    Thank you
    Alain

    March 1, 2023 at 6:42 pm #1399702
    Rikard

    Hi,

    Thanks for the update. Did you activate the option to delete all CSS and JS files under Enfold->Performance? If not, then please try that out, the activate file compression again. If that shouldn’t work, then we would have to see the actual problem on your site in order to help you out further.

    Best regards,
    Rikard

    March 3, 2023 at 11:14 am #1399971
    adepreter

    Activated the option “Delete Old CSS And JS Files” => Save All
    Deactivated the option “Delete Old CSS And JS Files” => Save All
    Re-enabled CSS and Javascript file mering and compression
    Cleared browser cache
    Closed and restarted browser
    The slider is rotating again.

    Thank you for your quick and efficient resolution!

    March 4, 2023 at 9:38 pm #1400125
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Easy Slider no longer auto-rotating + Can’t make arrows or dots always visible’ is closed to new replies.