Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 17, 2023 at 4:03 pm #1398366
    Gerry Granshaw
    Guest

    Hi
    I’m trying to find out how to remove or modify the overlay on the fullwidth easy slider.

    There doesn’t seem to be a way to raise a Support ticket.

    Many thanks
    Gerry

    February 18, 2023 at 12:22 am #1398403
    Mike

    Hey Gerry Granshaw,
    Typically you would login to your support account and open a new thread. But I see that your account is from 2016 so your support probably needs to be renewed, please go to your Envato account and renew your support.
    Your theme license is forever, but typically the support period is between 6mos to a year depending on what you purchased originally.
    You could check our fullwidth easy slider documentation, or search our fourm as typically solutions are found in older threads.

    Best regards,
    Mike

    February 18, 2023 at 10:29 am #1398408
    obimedia2

    Hi Mike, please see below.

    February 18, 2023 at 12:45 pm #1398428
    Rikard

    Hi Gerry,

    Thanks for the update, what exactly did you purchase? Extended support for new theme licenses? If you bought new licenses, then please post the purchase codes in private.

    Best regards,
    Rikard

    February 18, 2023 at 1:15 pm #1398432
    Mike

    Hi,
    Thanks for the feedback, once you log in to your support account please click this link to open a new thread.
    Then please explain in detail your issue with a link to your site, please don’t reply to this email as it goes to the contact form area which is not for support.

    Best regards,
    Mike

    February 18, 2023 at 5:35 pm #1398453
    obimedia2

    Hi Mike
    I would like to know how to remove or modify the overlay on the fullwidth easy slider.
    Information requested by Rikard below and the site.
    Thanks
    Gerry

    February 18, 2023 at 6:44 pm #1398459
    Mike

    Hi,
    Thanks for the login, please go to the slider then click the slide, then go to the advanced tab ▸ overlay and remove or change:
    Enfold_Support_411.jpeg
    If you need further help please open a new thread as the email contact form is not appropriate for support. Thanks for understanding.

    Best regards,
    Mike

    February 19, 2023 at 5:51 pm #1398545
    obimedia2

    Thanks so much Mike!
    All best
    Gerry

    February 19, 2023 at 6:02 pm #1398550
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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