Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 16, 2023 at 8:39 am #1398178
    DianaLoola73

    Dear support team,

    On the following website I have a color section with a background image:

    Home-2

    This works wonderfully on the desktop version as well as on the mobile version (see https://gabriele-redenz.de/support/bg-image_mobile.jpg)
    Only on the tablet – both in landscape and portrait mode – I don’t see the background image:
    Tablet landscape: https://gabriele-redenz.de/support/bg-image_tablet-quer.jpeg
    Tablet hoch: https://gabriele-redenz.de/support/bg-image_tablet-hoch.jpeg

    Why is that?
    What do I have to change so that the background image also appears here?

    Best regards Diana

    February 18, 2023 at 6:10 pm #1398455
    Mike

    Hey Diana,
    Thank you for your patience, I don’t have an actual tablet but I tested on browserstack.com with a remote iPad 12 and on my Mac in Safari responsive design mode emulating an iPad and the background image showed, but I see that the background image is fixed, try changing to scroll and see if you get the same issue, I think I recall a Safari issue with fixed or parallax images a while back. What version of iPad are you using and what browser, have you tried other browsers?

    Best regards,
    Mike

    February 24, 2023 at 7:45 am #1399087
    DianaLoola73

    Hi Mike,

    Thank you for your recommendation and Yes, it works if I set the background image to “scroll”.
    I am using ipadOS version 16 and the browser is Mozilla Firefox.

    Thanks again and best regards, Diana

    February 24, 2023 at 12:29 pm #1399142
    Mike

    Hi,
    Glad to hear but unfortunately, this seems related to a specific version, in the past the Chrome and Firefox versions for iOS also had the same error as Safari but the Windows versions of Chrome and Firefox didn’t. I don’t believe there is a way to only target specific versions of browsers for a specific iOS version.
    In my test on browserstack.com with a remote iPad and on my Mac in responsive design mode emulating an iPad I’m not able to reproduce this.
    I recommend using the new setting and recheck after the next iOS update or the next Firefox update on iOS to see if the browser issue has been resolved.

    Best regards,
    Mike

    February 24, 2023 at 1:50 pm #1399152
    DianaLoola73

    ok, thanks a lot!

    February 25, 2023 at 3:33 pm #1399256
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘color section background image – tablet view’ is closed to new replies.