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  • #1397568
    Stefano Castelli
    Guest

    Hi, i noticed that in many many many WP websites using enfold, yesterday has suddenly appeared a message in contact forms using enfold’s recaptcha v2 to validate submissions. all these forms are now disabled (the submit button won’t show), and the message is (translated from italian) “this contact form is deactivated because the user has refused to accept the google recaptcha service, which is necessary to validate messages sent from the form.”. i tried in one of my websites, and i cna confirm is a theme problem: i deactivated all pluigns, i have WP 6.1.1, and the latest 5.4 enfold release. i also checked my recaptcha setup ion google, and they are ok. just check the error message in google and you’ll find plenty of websites, ALL of them are using enfold (i checked 10) https://www.google.com/search?q=errore+questo+modulo+di+contatto+%C3%A8+disattivato+perch%C3%A9+l%E2%80%99utente+ha+rifiutato+di+accettare+il+servizio+google+recaptcha%2C+necessario+per+convalidare+i+messaggi+inviati+dal+modulo.&oq=&aqs=chrome.4.69i59i450l8.103074j0j1&sourceid=chrome&ie=UTF-8

    #1397699

    Hey Stefano Castelli,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the site URL and login credentials in the private field. Screenshots will also help.

    Best regards,
    Ismael

    #1397765

    Hi Ismael, sure the link is the following: https://lastalattiteeccentrica.it/contatti/ – but please check also the google SERP link i gave you on ticket opening, all the listed websites i randomly checked are a WP enfold-driven website.

    #1398006

    Hi,

    Thank you for the inquiry.

    User has to accept or confirm the privacy cookies and refresh the page first in order to use the form and in order for the Google ReCAPTCHA script to initialize automatically on page load. You can also set the Default Cookie Behavior to the first or second option in the Enfold > Privacy & Cookies > Cookie Handling panel to allow the script without the users’ consent.

    Best regards,
    Ismael

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