Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 7, 2023 at 5:05 am #1396917
    Greatersun

    Hello
    When I update our site to WordPress 6, the front end goes blank and the navigation disappears. The admin menu still works and the back end works fine.

    I am also getting a “Updating Failed The Response Is Not a Valid JSON Response’ Error” when the block editor is enabled.

    I reverted back to WordPress 5.9, site works again. I have created a subdirectory copy of the website so that I can try to get WordPress 6 to work without bringing down the actual site. I will past in the private content area the links both the actual site and the testing copy. Can I add someone to either website and get this fixed and updated? I don’t care if the main site or the subdirectory gets fixed, either is fine. I can replace the main site with the subdirectory if you prefer to work on the sub. The main goal here is to have updated WordPress working with our update enfold 5.4

    Thank you!

    February 7, 2023 at 6:25 am #1396926
    Ismael

    Hey Greatersun,

    Thank you for the inquiry.

    Have you tried to temporarily disable the Enfold > Performance > File Compression settings? You should also disable the plugins temporarily, and see if there is any conflicting plugin that requires updating or fixing.

    Best regards,
    Ismael

    February 7, 2023 at 7:02 am #1396934
    Greatersun

    Hi Ismael,

    Thanks for the reply. I just disabled the plugins and it is still the white screen. It only happens when I update from WordPress 5.9 to 6.1. Thanks for your help.

    February 7, 2023 at 10:31 am #1396956
    Yigit

    Hi,

    Please post FTP logins to your test installation so we can inspect the issue.

    Best regards,
    Yigit

    February 7, 2023 at 7:34 pm #1397039
    Greatersun

    Thanks. I posted the FTP login’s in the private message below.

    February 8, 2023 at 5:18 am #1397079
    Ismael

    Hi,

    Thank you for the info.

    We enabled the debug mode in the test site and got this error while loading the site.

    Fatal error: Maximum execution time of 30 seconds exceeded in wp-includes/nav-menu-template.php on line 213

    You may need to increase the max_execution_time limit as described below.

    // https://www.webnots.com/how-to-increase-php-max-execution-time-in-wordpress/

    Best regards,
    Ismael

    February 8, 2023 at 5:52 am #1397085
    Greatersun

    Thanks Ismael,

    I added the line to the wp-config file, and now it says “Fatal error: Maximum execution time of 120 seconds exceeded in wp-includes/nav-menu-template.php on line 213”.

    February 8, 2023 at 6:27 am #1397091
    Ismael

    Hi,

    Have you tried upgrading PHP to version 8.2? We checked the theme options and inspected the site health, but we can’t find anything unusual with them. We also checked the menu items and removed one of the items with an email link because the error seems to be pointing to the menu template, but it didn’t change anything. Upgrading PHP to the latest version might help.

    Best regards,
    Ismael

    February 8, 2023 at 6:30 am #1397093
    Greatersun

    Yes, I tried upgrading to the php version to 8.2 and downgrading to 7.8. Still the same, so I set it back to php 8.1.

    February 8, 2023 at 11:08 am #1397134
    Yigit

    Hi,

    Your page loads fine when I remove the menu items. Please add your menu items one by one and check the frontend to find out which item is causing the issue.

    Best regards,
    Yigit

    February 8, 2023 at 4:57 pm #1397197
    Greatersun

    Thank you! That’s great news. I think that resolves the issue. I really appreciate your help.

    February 8, 2023 at 6:59 pm #1397220
    Rikard

    Hi,

    Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    February 8, 2023 at 7:22 pm #1397227
    Greatersun

    The topic can be closed. All good now. Thanks again!

    February 8, 2023 at 10:31 pm #1397232
    Yigit

    Hi,

    You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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Viewing 14 posts - 1 through 14 (of 14 total)
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