Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 2, 2023 at 10:38 am #1396362
    LBarba025

    Hello everyone,

    I have a personal website designed with Enfold I recently updated. Unfortunately, I’m having a problem: I can’t enable the cookie consent messages bar.
    I repeatedly consulted documentation to try to activate Modal Popup Window, but the thing is that the label to enable it appears to be inactive. I didn’t manage to unlock it to enable the bar to show on the website (I post here the link to a screenshot, see the red circle).

    Note that I recently updated my website (updated WordPress to latest version, 6.1.1., updated Enfold theme to version 5.4). The cookie banner showed up in the previous version of my website without problem, I just can’t find what is stopping it from doing it now.

    Can anyone help me please? I need to make my website gdpr compliant again.

    February 2, 2023 at 6:23 pm #1396440
    Rikard

    Hey LBarba025,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 3, 2023 at 9:28 am #1396517
    LBarba025

    Hello Rikard,

    thank your for answering. I am sending the link for temporary login in the Private Content. I hope you can help me fix this problem.

    Best regards,
    — Lorenzo

    February 3, 2023 at 9:27 pm #1396596
    Rikard

    Hi,

    Thanks for that. It’s working as expected on my end, could you try using a different browser to see if that helps please?

    Best regards,
    Rikard

    February 6, 2023 at 12:45 pm #1396838
    LBarba025

    Hello Rikard,

    I tried to login using Google Chrome (I usually work on Mozilla Firefox) and everything works! This thing is strange, but I’m glad I can reprise my work on my website’s cookie banner.
    Thank you again for the assist!

    Best regards,
    — Lorenzo

    February 6, 2023 at 6:09 pm #1396867
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    March 11, 2023 at 4:24 pm #1400840
    Blatze

    Hello, I have exact the same Problem with Chrome and Firefox on my iMac and MacBook. Only Safari is working..

    March 12, 2023 at 12:40 pm #1400919
    Mike

    Hi,
    Blatze Please open a new thread with the url to the page in question and an admin login so we can be of more assistance. Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.
    Thank you for your patience and understanding and for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘I can’t enable cookie consent messages bar’ is closed to new replies.