Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 31, 2023 at 10:03 pm #1396106
    Ryan

    When i use .webp images, i can’t scroll left-to-right – for example, the gallery. is there an update coming to fix this?

    Thanks

    February 1, 2023 at 3:59 am #1396125
    Ismael

    Hey Ryan,

    Thank you for the inquiry.

    Which one of the images in the gallery is webp? Most of the items in the gallery are jpgs, and the arrow in the lightbox seems to be displaying correctly.

    Best regards,
    Ismael

    February 1, 2023 at 4:25 am #1396135
    Ryan

    Thanks for checking Ismael. There were no webp files in the link i provided, however I just added 2 to the end of that same gallery for illustration purposes, titled temp 1 and temp 2

    thanks,
    Ryan

    February 1, 2023 at 5:53 am #1396146
    Ismael

    Hi,

    Thank you for the update.

    We noticed that the site contains a very old version of the theme, v4.7.6.4, which is probably why the lightbox issue occurs. You have to update the theme manually to version 5.4 via FTP, and toggle or temporarily disable the Enfold > Performance > File Compression settings aftewards. Make sure to purge the cache before checking the page or the gallery again.

    Best regards,
    Ismael

    February 1, 2023 at 3:36 pm #1396237
    Ryan

    I suppose I should have checked that before asking if there were any new updates :) . You can go ahead and close this out, it’s going to take me some time to figure out how to do that FTP thing.

    Thanks,
    Ryan

    February 1, 2023 at 7:40 pm #1396279
    Rikard

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘.webp images don’t scroll left-to-right with some content elements’ is closed to new replies.