Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 24, 2023 at 2:33 pm #1394928
    Gael DOMPEYRE
    Guest

    Hi,
    I’ve bought your enfold theme licence Ad9roEu2B27gDD in order to update the template on http://www.domainedeguillau.fr
    But your avia editor is still bugging: when we want to update pages, the editor open its windows but for all items except for code blocs, none of the changes are recorded. A click on the “save/update” button don’t do anything and a click on the closing cross don’t do anything aswell.
    So or you can fix this bug using the accesses below or I’ll ask for a refund and we’ll use another editor.
    No hard feelings
    Regards

    January 24, 2023 at 2:38 pm #1394930
    Yigit

    Hey Gael,

    Thanks for contacting us!

    You are currently using Enfold 4.0.5. Updating the theme to the latest version 5.4 would fix the issue.

    Please refer to this post: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token.

    Then, download and install the Envato Market plugin: https://www.envato.com/lp/market-plugin/ and insert your Personal Token in the plugin options. After saving please check the “Themes” tab for the update.

    If you do not receive the update, you may need to update the theme manually: https://kriesi.at/documentation/enfold/theme-update/ manually

    Best regards,
    Yigit

    January 24, 2023 at 5:06 pm #1394952
    aspodelk
    This reply has been marked as private.
    January 24, 2023 at 7:04 pm #1394981
    Rikard

    Hi,

    Thanks for the update. First of all; could you fix the missing SSL certificate to see if that helps? If you should need further help, then please check the login details you posted, as they are not working.

    Best regards,
    Rikard

    January 24, 2023 at 7:30 pm #1394987
    aspodelk

    Hi again: my mistake.
    I’ve changed my hosts file in order to work on a development version of the website
    212.85.131.177 domainedeguillau.fr
    212.85.131.177 http://www.domainedeguillau.fr
    Then you’ll have the credentials working, the theme updated …. but still the problem.
    Regards

    January 25, 2023 at 11:46 am #1395116
    aspodelk

    Hi,
    Any news? Or my answer isn’t explaining enough?
    Regards

    January 25, 2023 at 3:57 pm #1395180
    Yigit

    Hi,

    Due to our policy, we only connect to publicly accessible websites.

    Please create a public staging site and provide WP admin and FTP logins so we can look into it :)

    Best regards,
    Yigit

    January 25, 2023 at 4:55 pm #1395203
    aspodelk

    Hi,
    The new url for this project is https://maquette1.aspodelk.fr
    …
    But the problem remains. Your access are unchanged.
    Waiting for your reply.
    Regards

    January 25, 2023 at 7:06 pm #1395231
    Rikard

    Hi,

    Thanks for that. I see that a custom jQuery version is loading on your site, do you know where that is coming from? If not, then please try to deactivate all plugins and remove any custom code, to see if that helps. Also please update your PHP version to 7.4 or higher, since that is the minimum required version to run WordPress and Enfold on.

    Best regards,
    Rikard

    January 25, 2023 at 7:48 pm #1395249
    aspodelk
    This reply has been marked as private.
    January 26, 2023 at 6:21 am #1395298
    Nikko

    Hi aspodelk,

    I have checked your page and it seems the cause of the issue is this plugin WordPress Mentions Légales, when it is enabled it shows js errors in the web console.
    I have disabled it on the new URL and it seems to work properly now.
    Please review your site.

    Best regards,
    Nikko

    January 26, 2023 at 11:03 am #1395345
    aspodelk

    Hi Nikko,
    You were right, it works fine now.
    Thanks.

    January 26, 2023 at 11:38 am #1395348
    Yigit

    Hi,

    Glad Nikko could help!

    Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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