Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 9, 2023 at 3:10 pm #1378027
    Marcos Q.

    Hello, I need to customize the height of the “flipbox” element and it seems that the adjustment does not work. If I look from the code inspector, a height of 200px appears, which I understand will be the one established by default. Please look at my screenshot. https://ibb.co/8jtqGr1

    January 10, 2023 at 8:33 am #1378088
    Ismael

    Hey Marcos Q.,

    Thank you for the inquiry.

    The Minimum Height – For Flipbox Only option seems to be working correctly on our end. Where can we check the issue? Please provide the site URL in the private field.

    Best regards,
    Ismael

    January 10, 2023 at 10:43 am #1378096
    Marcos Q.

    Hi Ismael, attached the URL where we detected the problem.

    I also attached a screenshot so you can locate the location of the element,

    January 11, 2023 at 7:40 am #1378208
    Ismael

    Hi,

    Thank you for the info.

    The data-min-height attribute is properly set to 410px but for some reason the min-height property doesn’t get applied to the corresponding element. Please temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. If the issues persist, please provide the login details in the private field.

    Best regards,
    Ismael

    January 11, 2023 at 10:30 am #1378228
    Marcos Q.

    Hello Ismael, I have tried your suggestion to disable the compression settings. But it still doesn’t work.
    I have also tried to force a css style with a block of code (you can see it under the module when you log in) to 410px without success.
    The module setting is at a height of 350px
    It doesn’t seem to work either way.
    I also clarify that it is a multisite type installation.

    I attach the credentials

    January 12, 2023 at 8:03 am #1378347
    Ismael

    Hi,

    Did you override any templates in the child theme? The minimum height value should be automatically applied to the article-icon-entry element, but this is not happening in your installation. Please try to update the theme from version 5.2.1 to the latest version 5.3.1.1. Let us know if the upgrade helps.

    Best regards,
    Ismael

    January 12, 2023 at 10:42 am #1378363
    Marcos Q.

    Hello Ismael, you already have the latest version (5.3.1.1) applied. No modifications have been made to the child theme. This is the first time we tried to use this element on this site. The existing modifications are in the Quick CSS.

    The problem persists.

    January 12, 2023 at 12:54 pm #1378380
    Marcos Q.

    Hello Ismael, I would like to make one more contribution… I have tried a different site (not multisite). I can replicate the problem on this site (attached screenshot). It still doesn’t get the custom value inside the module.

    Enfold 5.3.11

    Attached capture

    • This reply was modified 1 year, 10 months ago by Marcos Q.. Reason: change screenshot to private field
    January 13, 2023 at 7:05 am #1378518
    Ismael

    Hi,

    Thank you for the info.

    We created a test page (see private field), added a Icon/Flipbox Grid element and the Minimum Height value seems to be applying correctly to the items. Please try to remove the existing flipbox and try to add it again from scratch.

    Best regards,
    Ismael

    January 13, 2023 at 10:28 am #1378553
    Marcos Q.

    Hi Ismael, about the test page:

    I have cloned your module, from there I have done 2 more tests, you can see now. Where I can tell you with complete certainty that the problem only appears when the module is configured with 1 cell.

    The moment 2 or more cells are set up it takes the right space.

    Please review the screenshot or the test page you created

    January 17, 2023 at 8:08 am #1388014
    Ismael

    Hi,

    Thank you for the info.

    Where I can tell you with complete certainty that the problem only appears when the module is configured with 1 cell.

    We can also reproduce the issue on our end. Please try to edit the enfold\config-templatebuilder\avia-shortcodes\icongrid\icongrid.js file and remove this code around line 86.

    if( els.length < 2 )
					{
						return;
					}

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings after doing the modification. We will forward the issue to our channel.

    Best regards,
    Ismael

    January 19, 2023 at 11:37 am #1394334
    Marcos Q.

    Now works corectly. Thanks Ismael.

    January 21, 2023 at 10:41 pm #1394662
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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