Hi ! all the quick css on our site disappeared and are empty. I am almost sure that the custom CSS is also not applied then the menu, fonts, etc are all out of order. Can you please take a look ? It was working last week and we didn’t apply any change.
Thanks.
G
Hey aruizhuidobro,
Thank you for the inquiry.
Do you have a site backup or a restore point? Unfortunately, we will not be able to restore the custom css without a previous backup. You may need to ask your hosting provider for more information about this.
If know that you don’t have a site backup, here are a few things you can try to troubleshoot the problem:
1.) Check the WordPress database to see if the quick CSS and custom CSS values are still present in the wp_options table. You can use a database management tool such as PhpMyAdmin to do this.
2.) Check if there are any WordPress plugin or theme conflicts that might be causing the issue. You can try deactivating all plugins and switching to a default theme to see if the problem persists.
3.) Check the WordPress files for any changes that might have been made to the theme or the functions.php file. If you find any changes that you don’t recognize, you may want to revert those changes or consult with the person who made them to see if they are related to the issue.
4.) Check the browser console for any error messages that might provide more information about the problem.
I hope these suggestions help! Let me know if you have any other questions or if you need further assistance.
Best regards,
Ismael
Thank you team, we fixed the issue working with our vendor !
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike