Enfold page builder is no longer active

Hi there,

The Enfold page builder is not working on the page level, so I tried to updated the theme but it’s saying that the license / token key is not valid and it is not working. This theme was purchased in 2019.

This is the error message:

Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:

Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates. from 2019 is now

I ended up having to purchase a new theme just to be able to ask you this question, so I would like the refund for the most recent purchase. You are not requiring a new license purchase just to update the theme, right? Also, I tried the new token/license key and it didn’t work either.

Please help!