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Posts
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Hi
Customers can’t see the second attributes on products that use two attributes on my website: https://silviafindings.com
Here’s a couple of them:All products within that category have this problem – I should see these attributes listed (1) colour (2) dimension
https://silviafindings.com/product/braided-leather-cord-necklaceAll products in the wire & sheets category have this problem – I should see these attributes listed (1) wire gauge (2) temper
https://silviafindings.com/product/square-wire-sterling-silver-925We have customer trying to order wire and she can’t because of this issue.
I troubleshooted with WooCommerce support and they help identify that the theme was the problem. When I switch to the Storefront theme in preview mode I see both of the attributes dopdrown lists.
Please help figure this out and find a solution fast.
Thanks
LyseHey tremblayly,
Thank you for your patience, if I understand correctly you have your item set like this:
a size and color:
and on the front end you should see two drop downs like this:
But you are not seeing this as our demo site shows? Please ensure you have it set as a variable product, if you do try disabling your plugins.
If it is not a variable product then set it as one, woocommerce points out in this thread that simple products with attributes so them in the Additional Information tab, but they also point out that the only way for your customer to choose the one they want is if you make it a variable product.When I look at your product /braided-leather-cord-necklace it only shows weight & color:
but you said you wanted colour & dimension, please ensure that you added more than one dimension, it will not show if you only added one.
When I look at your product /square-wire-sterling-silver-925 I see wire gauge & METAL COLOUR, is this what you mean by “temper”?
If so you only have one METAL COLOUR try adding a second one and updating your variations for it to show as a drop down.If this doesn’t help include an admin login so we can investigate, you have a staging site correct?
Best regards,
MikeHi Mike
I was all day traveling yesterday.Here are screenshots
of the wire product: (1) variable product (2) gauge attribute (3) temper attribute) https://snipboard.io/XxacHZ.jpg
of variations setup https://snipboard.io/qxF56V.jpgThe info tab should show both of these above attributes and is doesn’t.
On the single product page should show both attributes dropdown options and it doesn’t.I have included temporary login credentials so you can see for your self and investigate further.
Hi,
Thanks for the screenshots and the login, I found this css in your Quick CSS that was hiding it:div table.shop_attributes .main_color table caption, .main_color tr:nth-child(2n), .main_color .pricing-table > li:nth-child(2n), #top .main_color .avia-data-table.avia_pricing_minimal td { color: #333333; display: none; }I don’t know why you were using it but if I remove this line:
.main_color tr:nth-child(2n),
then the field shows
I put it back so you could investigate why it is there.Best regards,
MikeHi Mike,
I added this CSS code to hide the dimensions on the additional tab. Removing that line did not affect what I want to accomplish with that CSS so removing it fixed my issue.
Thank you so very much for finding the problem.
Have great remaining of your day.
LyseHi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
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