Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • November 20, 2022 at 4:43 pm #1373280
    schwaigerf

    Dear kriesi team,

    I purchased an extension for more 6 months support for theme Enfold.
    I found out of my own for everything, so I don’t need the support any more.

    Could u please be so kind to cancel and refund my order?
    Posed my purchase extension below.

    Thanks,
    Fabian

    November 20, 2022 at 9:31 pm #1373311
    Rikard

    Hi Fabian,

    All purchases and refunds are handled by Envato/Themeforest, please reach out to their support and ask for a refund.

    Best regards,
    Rikard

    November 27, 2022 at 11:10 pm #1374072
    schwaigerf

    I did this via theme forest 5days ago waiting for your answer – no response yet. Could u please check my refund ticket?

    November 28, 2022 at 12:13 pm #1374103
    Yigit

    Hi Fabian,

    We have informed Kriesi regarding your request :)

    Best regards,
    Yigit

    December 5, 2022 at 12:58 pm #1375098
    schwaigerf
    This reply has been marked as private.
    December 8, 2022 at 8:20 am #1375469
    schwaigerf
    This reply has been marked as private.
    December 9, 2022 at 10:26 am #1375636
    schwaigerf
    This reply has been marked as private.
    December 12, 2022 at 4:31 pm #1375966
    Yigit

    Hi,

    Thanks for your patience!

    Unfortunately, Kriesi has not responded yet therefore we are unable to give you any updates. Sorry about that. Please feel free to start a dispute with Envato – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Best regards,
    Yigit

    December 12, 2022 at 4:32 pm #1375967
    schwaigerf

    I did this already, they are waiting for kriesis response too

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