Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 14, 2022 at 12:53 pm #1372493
    Xheni Cuni
    Guest

    i purchased support for my wordpress theme. but i can not contact the enfold theme. can you please tell me how to chat with the enfold team?

    November 14, 2022 at 1:19 pm #1372497
    Yigit

    Hey Xheni,

    Thanks for contacting us!

    You can register – https://kriesi.at/support/register/ to our support forums using your purchase code and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post :)

    I took a quick look at your website. You are currently using an older version of the theme which is not compatible with your WordPress version. Warning displayed above your site should disappear if you update Enfold to the latest version 5.2.1 – https://kriesi.at/documentation/enfold/theme-update/. Great photos by the way!

    Let us know if you have any other questions and enjoy the rest of your day!

    Regards,
    Yigit

    November 14, 2022 at 1:39 pm #1372499
    Xbalanque5
    This reply has been marked as private.
    November 14, 2022 at 2:19 pm #1372503
    Yigit

    Hi,

    Which version of PHP are you currently using? If not 8.x, please upgrade your PHP version as well :)

    Best regards,
    Yigit

    November 15, 2022 at 2:04 pm #1372641
    Xbalanque5
    This reply has been marked as private.
    November 15, 2022 at 2:06 pm #1372642
    Xbalanque5
    This reply has been marked as private.
    November 16, 2022 at 2:08 pm #1372768
    Yigit

    Hi,

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Best regards,
    Yigit

    November 16, 2022 at 3:06 pm #1372786
    Xbalanque5
    This reply has been marked as private.
    November 16, 2022 at 3:11 pm #1372788
    Xbalanque5
    This reply has been marked as private.
    November 16, 2022 at 5:19 pm #1372817
    Yigit

    Hey,

    I switched CSS file merging and compression to minified only in Enfold theme options > Performance tab and that helped. That should have not been necessary but I am guessing there is a conflict with one of your performance plugins when file merging is enabled.

    Could you please review your website? :)

    Regards,
    Yigit

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