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  • November 8, 2022 at 2:32 pm #1371761
    Florian Rosenkranz
    Guest

    Hello,
    I have purchased a new Enfold license to day on ThemeForest to upgrade an existing system with Enfold Theme on PHP. 8.0. To do this, I deleted the existing Enfold folder on the SFTP server and then replaced it with the Enfold folder provided with the new licence. When entering the licence code, I get an error message that the licence is invalid. What can be done so that the licence is recognised by the system?

    With best regards,
    Florian Rosenkranz

    November 8, 2022 at 2:47 pm #1371763
    Yigit

    Hey Florian,

    Thanks for contacting us!

    It seems like you have inserted your purchase code instead of a Personal Token. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token to generate a Personal Token and insert it :)

    You can use your purchase code to register to our support forums – https://kriesi.at/support/register/. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold

    Regards,
    Yigit

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