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  • November 2, 2022 at 12:26 pm #1371049
    VitaMedTech

    Testimonials are not formatting correctly on our site as of the latest update (5.2.1).

    Example of this can be viewed on the link in admin note.

    We have tried disabling plug-ins in case there is a conflict (to no avail).

    Any assistance in finding the cause of these issues would be greatly appreciated.

    November 2, 2022 at 5:26 pm #1371102
    Rikard

    Hey VitaMedTech,

    There’s a jQuery error on the page, but I’m not sure what is causing it. Could you post admin WordPress login details in private please? Also, are we allowed to temporarily deactivate plugins for debugging purposes?

    Best regards,
    Rikard

    November 4, 2022 at 11:11 pm #1371394
    VitaMedTech

    login…

    [moved to private content]

    • This reply was modified 2 years ago by Nikko. Reason: security
    November 5, 2022 at 9:34 am #1371417
    Nikko

    Hi VitaMedTech,

    Thanks for giving us admin access.
    It seems none of the safe solutions are working.
    Can you setup a staging site for us? so we can try to deactivate plugins and perform debugging further without causing any issues to your site visitors/customers.

    Best regards,
    Nikko

    November 6, 2022 at 2:28 pm #1371514
    VitaMedTech
    This reply has been marked as private.
    November 7, 2022 at 6:53 am #1371599
    Nikko

    Hi VitaMedTech,

    Thanks for giving us permission.
    The issue has now been fixed on your site, the issue was caused by this CSS code in Quick CSS (the code is now removed):

    .avia-testimonial-content  {margin-top: -30px;}

    Please review your site.

    Best regards,
    Nikko

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