Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 25, 2022 at 6:49 pm #1370228
    PascalLID

    I have installed the real estate plugin “onOffice”.
    However, the built-in slider is blocked by Enfold. The images are displayed one below the other and not as a slider.

    October 26, 2022 at 9:27 am #1370268
    Ismael

    Hey PascalLID,

    Thank you for the inquiry.

    Looks like the stylesheets and scripts from the plugin are missing. Please try to toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know if this helps.

    Best regards,
    Ismael

    October 26, 2022 at 11:26 am #1370284
    PascalLID

    Thank you Ismael for your quick reply.
    Unfortunately this doesn’t work.
    A template is loaded in a separate plugin folder.

    Best regards,
    Pascal

    October 27, 2022 at 10:15 am #1370419
    Ismael

    Hi,

    Thank you for the update.

    Is this the only file from the plugin? There should be stylesheets, scripts and other assets included in the plugin or slider directory. How did you install the slider? Is it a plugin?

    Best regards,
    Ismael

    November 1, 2022 at 12:24 pm #1370887
    PascalLID

    Hello Ismael

    This is just the template file from this Plugin „OnOffice“. There are two directories – plugin directory and template directory.

    Here is a description: OnOffice Template

    But I think Enfold blocked these files.

    Best regards
    Pascal

    November 6, 2022 at 6:02 pm #1371541
    Mike

    Hi,
    Thanks for your patience, the instructions that you linked to seem to talk about customizing the plugin template, does the plugin work without customizing it?
    I checked your page with the demo and the element structures are not the same, I don’t see any similarities in the plugin slider with any of the theme sliders for a conflict to occur.
    Try testing with only the default plugin with no customization, I assume that is what the demo is meant to show to see if the structure is the same.
    Is this page created by adding the plugin shortcode to the page? From the instructions you linked to it looks like shortcode are or can be used
    2022-11-06_002.png
    but I don’t see a code block element on your page, if you added the content some other way try adding the plugin shortcode to a code block element.

    Best regards,
    Mike

    November 6, 2022 at 9:49 pm #1371576
    PascalLID

    Hi,
    many thanks for the answer.
    I use the plugin’s default theme.
    I added a code block with the mentioned short code.
    Unfortunately no change.
    I am at a loss.

    Best regards,
    Pascal

    November 7, 2022 at 10:28 am #1371624
    Yigit

    Hi Pascal,

    Could you please go to Enfold theme options > Performance > Self Hosted Videos And Audio Features (WP-Mediaelement Scripts) and choose to always load them and check if that makes any difference?

    Best regards,
    Yigit

    November 7, 2022 at 6:35 pm #1371682
    PascalLID

    Hi Yigit,

    Unfortunately not.
    Any other ideas?

    Best regards,
    Pascal

    November 8, 2022 at 9:14 am #1371722
    Yigit

    Hi Pascal,

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Best regards,
    Yigit

    November 8, 2022 at 8:25 pm #1371818
    PascalLID

    Hi Yigit,
    it works now.
    I reinstalled the plugin after activating the performance.

    Thank you for support!

    Best regards,
    Pascal

    November 9, 2022 at 4:09 am #1371840
    Nikko

    Hi Pascal,

    We’re happy to hear that it’s working properly now :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘onOffice-Plugin Slider doesn\'t work’ is closed to new replies.