Demo import

Hi Rodolfo Gonzalez,

Thanks for contacting us!
Can you post the purchase code as well as other information (like username, email, etc) in private content? so we can verify.

Best regards,
Nikko

Hi Rodolfo Gonzalez,

The information you posted isn’t registered in the database.
Please try to register again: https://kriesi.at/support/register/

Best regards,
Nikko

Hi Rodolfo,

Thanks, can you give us temporary admin access? so we can check the backend.
Just post the credentials in private content.

Best regards,
Nikko

Hi Rodolfo,

Thanks for giving us admin access.
I have checked your site and it seems some extensions are disabled: PHP ZipArchive Extension, PHP DOMDocument Extension, PHP Multibyte String Extension and PHP Multibyte Regex Functions.
You can verify this by logging in to your site and go to the link in private content.
You can enable that extension by following the instructions here: https://bobcares.com/blog/enable-php-zip-extension-cpanel/ (this may depend on your hosting provider) or you can ask your hosting provider to enable it for you :)

Best regards,
Nikko