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  • October 12, 2022 at 10:59 pm #1368651
    bynet2013

    Hello,

    I’m not able to access portfolio items from the backend. When I try it returns an internal error. My theme is up to date, as is the WP version and plugins. I have already disabled all plugins and tried to access, but the error persists.

    The portfolio is used to display photo and video albums, and it already has many entries. In the past, when I tried to insert another album, I had to increase the memory limit on the server, but the error always referred to this problem, which is not the case now.

    Can you help?

    October 13, 2022 at 4:10 am #1368659
    Nikko

    Hi bynet2013,

    Thanks for giving us admin access.
    Can you give us FTP access as well? so we can check the logs as well as try to fix it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    October 13, 2022 at 6:35 pm #1368757
    bynet2013

    Thanks in advance.

    Credentials sent in private.

    October 15, 2022 at 10:43 am #1368933
    Nikko

    Hi bynet2013,

    Thanks for giving us admin access.
    It seems the issue with opening portfolio is memory limit.
    I tried to increase it by adding this in wp-config.php:

    define('WP_MEMORY_LIMIT', '256M');

    However, the issue is still the same.
    I created a page that shows the PHP information (link in private content), search for memory_limit and it seems the limit is only 32M.

    Best regards,
    Nikko

    October 18, 2022 at 10:28 pm #1369290
    bynet2013

    Hi again,

    I finally managed to solve the problem. After asking the server manager to increase the memory_limit, the site crashed and presented an error:PHP Fatal error: Call to undefined function json_decode()

    I had to revert the PHP version to 7.3.

    I leave this message just to inform you that with the latest version of PHP 7.4, your theme can create errors with json script.

    Thanks for your help.

    October 19, 2022 at 2:35 am #1369297
    Nikko

    Hi bynet2013,

    Thanks for informing us of the solution that worked for you. :)
    Although I think it may be a server/configuration issue as I have been using PHP 7.4 with Enfold in different platforms (as well as other users have used it) without issues.
    Thanks again for using Enfold and have a great day!

    Best regards,
    Nikko

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