Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 26, 2022 at 11:56 pm #1366463
    C41A

    Hi team, need your help.
    I inherited a website to administrate that used Enfold in an early 4x version. The Theme was implemented as Enfold_Child and automatic updates were not set up, unfortuately. So I bought a new Enfold license today to get the latest release.
    I did a manual update via FTP and then set the Enfold 5x version active.
    Now my website looks skewed and I get the message, that Enfold_Child cannot find its parent Enfold…
    screenshot

    Hope you can help a novice user to get this corrected and get the previous Enfold_Child Theme reactivated under 5.x…
    many thanks,
    Peter

    • This topic was modified 3 years, 2 months ago by C41A.
    September 27, 2022 at 12:52 am #1366466
    Mike

    Hey C41A,
    Please include an admin login & FTP access in the Private Content area so we can check.

    Best regards,
    Mike

    September 27, 2022 at 1:28 am #1366471
    C41A

    done

    September 27, 2022 at 12:57 pm #1366535
    Mike

    Hi,
    Thanks for the logins, I found that your parent theme was in an extra directory /enfold/enfold/ so the child theme couldn’t find the files of the parent theme, I corrected and activated your child theme.
    I noticed in WordPress ▸ Dashboard ▸ Tools ▸ Site Health your PHP version is 7.3.33 and the minimum recommended version for WordPress is v7.4, please ask your webhost to update this for you.
    2022-09-27_001.jpg

    Best regards,
    Mike

    September 27, 2022 at 3:18 pm #1366568
    C41A

    Thank you so much for your help, Mike, very much apprchiated!
    I am digging inside WP and Enfold and hope to become more skilled quickly.
    PHP version update is the next step due. Just wanted to make sure that all other items are up-to-date.
    Many thanks for your quick help,
    Peter

    September 27, 2022 at 4:47 pm #1366592
    Rikard

    Hi Peter,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    September 27, 2022 at 4:51 pm #1366594
    C41A

    Hi Rikard,
    as all is working as expected, you can close my support ticket.
    Many thanks again,
    Peter

    September 27, 2022 at 5:00 pm #1366597
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Enfold_Child Theme can't find parent Enfold Theme after manual update to 5.x’ is closed to new replies.