Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 26, 2022 at 2:25 pm #1366368
    ms-45

    Hi lovely team,

    Unfortunately my Woocommerce list does not work anymore.
    1. It is very slow to switch from tab to tab
    2. When I use WooCommerce list element it does not show correctly

    Can you please have a look?
    Thank you so much
    Mehmet

    September 26, 2022 at 5:13 pm #1366412
    Rikard

    Hey ms-45,

    I’m not sure I fully understand the problem you are having, could you let us know how to reproduce it please?

    Best regards,
    Rikard

    September 26, 2022 at 6:22 pm #1366422
    ms-45

    Hi Rikard,

    Maybe you can understand better with pictures :-)

    BUG:
    https://alforno-esslingen.de/wp-content/uploads/2022/09/bug-alforno.png

    How it is supposed to look like:
    https://alforno-esslingen.de/wp-content/uploads/2022/09/correct-olympous.png

    Thanks
    Mehmet

    September 27, 2022 at 10:42 am #1366499
    Ismael

    Hi,

    Thank you for the screenshots.

    We are still not sure what is happening with the catalogue element. Did you modify any of the template files in the theme? Please try to deactivate the plugins temporarily, then purge the cache. Let us know if that helps.

    Best regards,
    Ismael

    September 27, 2022 at 12:20 pm #1366525
    ms-45

    Hi Ismael,
    I noticed, that plugin WooCommerce product addon plugin affects this problem. When I deactivate it looks good again.
    Thanks
    Mehmet

    September 27, 2022 at 1:42 pm #1366544
    ms-45

    But what I also have to say is – Even though I deactivate the plugin the site is still very slow when I want to switch from tab to tab:
    Please try yourself:

    Slow changes from tab to tab:

    Lieferung

    How it is supposed to be:

    Bestellen

    Can you please have a look into this?

    September 28, 2022 at 9:05 am #1366665
    ms-45

    Next to the slow page I have another hint:

    It looks like this is an issue with the functionality you used.
    The CSS style of the plugin are not taken to the page https://alforno-esslingen.de/lieferung/#getraenke

    1

    2

    September 28, 2022 at 9:32 am #1366669
    Ismael

    Hi,

    Thank you for the info.

    The plugin actually removes the content of the catalogue list (title, price etc) based on the screenshot, probably by disabling or altering a related hook or filter. The issue has nothing to do with css.

    You may need to contact the plugin authors and ask them about the hooks or filters used by the plugin, which might be affecting the catalogue list element.

    Best regards,
    Ismael

    September 28, 2022 at 11:33 pm #1366815
    ms-45

    Hi Ismael,

    This is the answer I got form plugin author:

    Hi,

    We have accepted the access request.

    This is not an issue with the theme but with the child theme you used in the main theme.
    Please inform the child theme developer about this issue

    And if the older version of WCPA helped, please let us know

    Thanks,
    Acowebs Support Team.

    Can you please provide me an older version from enfold so I can see if it works with an older version?
    I have tried with older versions of the plugin but the error stays as it is.

    Thanks
    Mehmet

    September 30, 2022 at 1:13 pm #1367094
    Mike

    Hi,
    Thank you for your patience, below is v5.0.1 for you to test with.

    Best regards,
    Mike

    October 10, 2022 at 3:29 pm #1368290
    ms-45

    Hi Mike,
    This is the rely I got from plugin author:

    Hi,

    We have checked the issue again and found that it is a compatibility issue with the theme itself. Please contact your theme developer to fix the issue maybe they can provide you with a better solution.
    We checked it from our end and couldn’t resolve the issue.

    If you can contact theme support we are ready to corporate with them.

    Thanks,
    Acowebs Support Team.

    I would be super happy if you can have a look into the compatibility issue on the site: https://alforno.ws-entwicklung.de/lieferung/

    I have created a test site (Feel free to modify needed):
    alforno.ws-entwicklung.de/wp-login
    User: support
    PW: Support-Website-Stuttgart

    Thanks
    Mehmet

    October 11, 2022 at 10:10 am #1368390
    Ismael

    Hi,

    The catalogue list item works fine when the Woocommerce Custom Product Addons plugin is deactivated. It probably alters the product query or adjusts the template hooks. Unfortunately, we don’t provide support for third party plugins as stated on our support policy. Please keep in touch with the plugin developers or try to use a different element to display the product list.

    Thank you for your patience.

    Best regards,
    Ismael

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