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September 22, 2022 at 7:45 pm #1366035
Dear Enfold Support,
I have lost all ability to update my Enfold site theme or content since last night.
I can login to my WP admin. I can see the theme and the content in the dashboard. But I cannot make any more changes, either in pages or in enfold settings. This is happening in my staging site as well as my live site.
Around 21:45 last night my editor stopped saving changes. I was able to release staging to live, but I cannot make any further changes in either environment.I have spoken to my host Godaddy and after 2 hours of me reproducing these errors (x3) they say that it is a theme issue (Enfold), not their issue… :$
>> Please can you help me regain the ability to work in my site?NOTE: I have used Enfold on many other sites I’ve built and managed, and have never had this problem before.
Below are 4 examples of errors I am getting.
1 – If I try to edit menu (Appearance > Menus> Footer menu)
Then the save wheel turns, then eventually goes to a page with ERR_CONNECTION_RESET – and changes are not saved2 – If I try and edit Enfold Theme options (Enfold > Theme Options > Header> extra information
Then the Save all changes wheel spins, then message pops up “Saving didn’t work. Please reload the page and try again” – and changes are not made3 – If I try to edit a page (Pages > All pages > edit OR via Front end page > Edit page)
Then the wheel turns on the avia builder content area – but the content never loads.
So I cannot make a change.4 – If I try to change site settings, these don’t seem to work either.
If I go to Settings > Reading and change (number of syndicated posts), when I press save, the page just reloads – and no changes are madeDeactivating all plugins does not make any difference.
Errors are the same in a private browser.I have tested and reproduced these errors multiple times today, so there is definitely a problem.
Not sure if this is related: When I login to WP directly (not via Godaddy) I also keep getting WP login errors saying my password is incorrect.
(I have reset it many times).
After the first time that happened (20 September around 17:45) I got an email from WordPress:
“[PW Solutions B.V.] Your Site is Experiencing a Technical Issue”
“Wordpress caught an error with Yoast SEO plugin…”
(Link where error was caught in private info)
“Check your site” – I did this but it looked fine front-end
“Login using recovery mode” – I did this but could not see anything.
“And if that doesn’t work, contact your host” – I did – and they (Godady) in turn referred me to you.The email from WordPress included this:
“When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.0.2
Active theme: Enfold (version 5.1.1)
Current plugin: Yoast SEO (version 19.7.1)
PHP version 8.0.22I truly hope you can help.
I just finished my new site and I love it! I just need to be able to access it again….Krgds, Gil
Links and login to my site are in the private content
September 23, 2022 at 3:10 pm #1366141Hi Gil,
I tried making changes and saving both the theme options and your front page, but both of them are working as expected. Did you managed to solve these problems? If not, then please let us know how to reproduce them.
Best regards,
RikardSeptember 23, 2022 at 5:18 pm #1366161Hi Rikard,
Many thanks for your reply. I am still having this same problem – so I do still need help please.
Please can you try to reproduce these errors:
1 – Try to edit menu (Appearance > Menus> Footer menu) and save change
2 – Try and edit Enfold Theme options (Enfold > Theme Options > Header> extra information) and save change
3 – Try to edit a page using Layout builder (Pages > All pages > edit OR via Front end page > Edit page) and save changeAll 3 of these actions return the errors I mentioned, including the ERROR_CONNECTION_RESET error.
I’m very curious if you can do any of these 3 actions succesfully – looking forward to your answer.
Best regards,
GilSeptember 23, 2022 at 7:19 pm #1366178Hi,
The login details are not working anymore, please check and verify.
Best regards,
RikardSeptember 23, 2022 at 7:41 pm #1366179Hi Rikard,
With thanks, I have just found a solution: use Firefox browser!
After 2 days of hassle it seems crazy simple, but it worked.
With thanks for your willingness to try and help, you can close this thread now.
Kind regards,
GilSeptember 24, 2022 at 3:13 pm #1366203Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike -
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